feat: add feedback operations report

apps/api/src/features/auth/routes.ts

@@ -675,7 +675,10 @@ function sanitizeOAuthProfilePayload(value: unknown): unknown {
       normalized.includes('refreshtoken') ||
       normalized.includes('sessionkey') ||
       normalized.includes('secret') ||
-      normalized.includes('clientsecret')
+      normalized.includes('clientsecret') ||
+      normalized.includes('avatar') ||
+      normalized.includes('headimg') ||
+      normalized.includes('figureurl')
     ) {
       continue;
     }
@@ -764,16 +767,13 @@ async function callWechatWebUserInfo(input: {
   }
 
   const nickname = stringField(raw, ['nickname', 'name']);
-  const avatarUrl = stringField(raw, ['headimgurl', 'avatarUrl', 'avatar_url']);
   const unionId = stringField(raw, ['unionid', 'unionId']);
   return {
     nickname,
-    avatarUrl,
     unionId,
     profile: {
       ...jsonObject(sanitizeOAuthProfilePayload(raw)),
       nickname,
-      avatarUrl,
     },
   };
 }
@@ -934,7 +934,6 @@ export async function wechatWebLoginRoute(ctx: RequestContext) {
     ...userInfo.profile,
     ...jsonObject(sanitizeOAuthProfilePayload(clientProfile)),
     nickname: userInfo.nickname || stringField(clientProfile, ['nickname', 'nickName', 'name']),
-    avatarUrl: userInfo.avatarUrl || stringField(clientProfile, ['avatarUrl', 'avatar_url']),
   };
 
   return transaction(async client => {
@@ -1069,14 +1068,11 @@ async function callQqUserInfo(input: {
   }
 
   const nickname = stringField(raw, ['nickname', 'name']);
-  const avatarUrl = stringField(raw, ['figureurl_qq_2', 'figureurl_qq_1', 'figureurl_2', 'figureurl_1', 'avatarUrl']);
   return {
     nickname,
-    avatarUrl,
     profile: {
       ...jsonObject(sanitizeOAuthProfilePayload(raw)),
       nickname,
-      avatarUrl,
     },
   };
 }
@@ -1135,7 +1131,6 @@ export async function qqLoginRoute(ctx: RequestContext) {
     ...userInfo.profile,
     ...jsonObject(sanitizeOAuthProfilePayload(clientProfile)),
     nickname: userInfo.nickname || stringField(clientProfile, ['nickname', 'nickName', 'name']),
-    avatarUrl: userInfo.avatarUrl || stringField(clientProfile, ['avatarUrl', 'avatar_url']),
   };
 
   return transaction(async client => {

apps/api/src/features/auth/service.ts

@@ -56,6 +56,36 @@ export function hashSmsCode(tenantId: string, phone: string, purpose: string, co
     .digest('hex');
 }
 
+function stripUnsupportedOAuthProfileFields(value: unknown): unknown {
+  if (Array.isArray(value)) return value.map(item => stripUnsupportedOAuthProfileFields(item));
+  if (!value || typeof value !== 'object') return value;
+  const sanitized: Record<string, unknown> = {};
+  for (const [key, child] of Object.entries(value as Record<string, unknown>)) {
+    const normalized = key.toLowerCase().replace(/[-_\s]/g, '');
+    if (
+      normalized.includes('accesstoken') ||
+      normalized.includes('refreshtoken') ||
+      normalized.includes('sessionkey') ||
+      normalized.includes('secret') ||
+      normalized.includes('clientsecret') ||
+      normalized.includes('avatar') ||
+      normalized.includes('headimg') ||
+      normalized.includes('figureurl')
+    ) {
+      continue;
+    }
+    sanitized[key] = stripUnsupportedOAuthProfileFields(child);
+  }
+  return sanitized;
+}
+
+function publicOAuthProfile(profile: Record<string, unknown> | undefined) {
+  const sanitized = stripUnsupportedOAuthProfileFields(profile || {});
+  return sanitized && typeof sanitized === 'object' && !Array.isArray(sanitized)
+    ? sanitized as Record<string, unknown>
+    : {};
+}
+
 export function createSessionToken() {
   return `tk_${crypto.randomBytes(32).toString('base64url')}`;
 }
@@ -300,7 +330,7 @@ export async function upsertOAuthUser(
     return { user: matchedUser, isNewUser: false };
   }
 
-  const profile = input.profile || {};
+  const profile = publicOAuthProfile(input.profile);
   const nickname =
     typeof profile.nickname === 'string'
       ? profile.nickname
@@ -309,17 +339,11 @@ export async function upsertOAuthUser(
         : typeof profile.name === 'string'
           ? profile.name
           : null;
-  const avatarUrl =
-    typeof profile.avatarUrl === 'string'
-      ? profile.avatarUrl
-      : typeof profile.avatar_url === 'string'
-        ? profile.avatar_url
-        : null;
 
   const userResult = await client.query<PlatformUserSummary>(
     `
-    insert into public.platform_users (username, phone, email, name, avatar_url, primary_role, raw_profile)
-    values ($1, $2, $3::citext, $4, $5, 'student', $6::jsonb)
+    insert into public.platform_users (username, phone, email, name, primary_role, raw_profile)
+    values ($1, $2, $3::citext, $4, 'student', $5::jsonb)
     returning id, username, phone, name, avatar_url as "avatarUrl",
               primary_role as "primaryRole", created_at as "createdAt"
     `,
@@ -328,7 +352,6 @@ export async function upsertOAuthUser(
       input.phone || null,
       input.email || null,
       nickname,
-      avatarUrl,
       JSON.stringify({
         source: input.provider,
         profile,

apps/api/src/features/tenant-admin/index.ts

@@ -22,6 +22,7 @@ import { tenantUserNotificationsRoute } from './notifications.js';
 import {
   tenantExamDatesRoute,
   tenantFeedbackEventsRoute,
+  tenantFeedbackReportRoute,
   tenantFeedbacksRoute,
   updateTenantFeedbackStatusRoute,
   upsertTenantExamDateRoute,
@@ -131,6 +132,7 @@ export const tenantAdminRoutes: RouteDefinition[] = [
   ['GET', '/api/tenant-admin/exam-dates', tenantExamDatesRoute],
   ['PUT', '/api/tenant-admin/exam-dates', upsertTenantExamDateRoute],
   ['GET', '/api/tenant-admin/feedbacks', tenantFeedbacksRoute],
+  ['GET', '/api/tenant-admin/feedbacks/report', tenantFeedbackReportRoute],
   ['POST', '/api/tenant-admin/feedbacks/status', updateTenantFeedbackStatusRoute],
   ['GET', '/api/tenant-admin/feedbacks/events', tenantFeedbackEventsRoute],
   ['GET', '/api/tenant-admin/code-batches', codeBatchesRoute],

apps/api/src/features/tenant-admin/operations.ts

@@ -14,6 +14,11 @@ type JsonBody = Record<string, unknown>;
 
 const REPORT_STATUSES = ['pending', 'accepted', 'rejected', 'resolved', 'closed'];
 const REPORT_PRIORITIES = ['low', 'normal', 'high', 'urgent'];
+const FEEDBACK_REPORT_RANGES: Record<string, number> = {
+  '7d': 7,
+  '30d': 30,
+  '90d': 90,
+};
 const REPORT_STATUS_LABELS: Record<string, string> = {
   pending: '待处理',
   accepted: '已受理',
@@ -35,10 +40,71 @@ function intValue(value: unknown, fallback: number) {
   return Number.isFinite(numberValue) ? Math.trunc(numberValue) : fallback;
 }
 
+function numberValue(value: unknown, fallback = 0) {
+  const numberValue = Number(value ?? fallback);
+  return Number.isFinite(numberValue) ? numberValue : fallback;
+}
+
 function boolValue(value: unknown, fallback: boolean) {
   return typeof value === 'boolean' ? value : fallback;
 }
 
+function boundedIntParam(ctx: RequestContext, name: string, fallback: number, min: number, max: number) {
+  const parsed = Number(ctx.url.searchParams.get(name) || fallback);
+  if (!Number.isFinite(parsed)) return fallback;
+  return Math.max(min, Math.min(max, Math.trunc(parsed)));
+}
+
+function shanghaiDateParts(date = new Date()) {
+  const formatter = new Intl.DateTimeFormat('en-US', {
+    timeZone: 'Asia/Shanghai',
+    year: 'numeric',
+    month: '2-digit',
+    day: '2-digit',
+  });
+  return Object.fromEntries(formatter.formatToParts(date).map(part => [part.type, part.value])) as {
+    year: string;
+    month: string;
+    day: string;
+  };
+}
+
+function shanghaiDateKey(date = new Date()) {
+  const parts = shanghaiDateParts(date);
+  return `${parts.year}-${parts.month}-${parts.day}`;
+}
+
+function addDaysKey(dateKey: string, days: number) {
+  const date = new Date(`${dateKey}T00:00:00+08:00`);
+  date.setUTCDate(date.getUTCDate() + days);
+  return shanghaiDateKey(date);
+}
+
+function shanghaiDayStartIso(dateKey: string) {
+  return new Date(`${dateKey}T00:00:00+08:00`).toISOString();
+}
+
+function feedbackReportRange(value: string) {
+  const timeRange = value || '30d';
+  const days = FEEDBACK_REPORT_RANGES[timeRange];
+  if (!days) throw new HttpError(400, 'Unsupported feedback report range', 'INVALID_FEEDBACK_REPORT_RANGE');
+  const endDate = shanghaiDateKey();
+  const startDate = addDaysKey(endDate, -(days - 1));
+  return {
+    timeRange,
+    days,
+    startDate,
+    endDate,
+    startAt: shanghaiDayStartIso(startDate),
+    endAt: shanghaiDayStartIso(addDaysKey(endDate, 1)),
+  };
+}
+
+function ratio(numerator: number, denominator: number) {
+  if (!denominator) return 0;
+  return Number((numerator / denominator).toFixed(4));
+}
+
 function feedbackNotificationSeverity(status: string) {
   if (status === 'resolved') return 'success';
   if (status === 'rejected') return 'warning';
@@ -246,6 +312,307 @@ export async function tenantFeedbacksRoute(ctx: RequestContext) {
   return { items };
 }
 
+export async function tenantFeedbackReportRoute(ctx: RequestContext) {
+  const auth = await requireTenantAdmin(ctx);
+  requireTenantPermission(auth, 'feedback:read');
+  const range = feedbackReportRange(stringParam(ctx, 'timeRange'));
+  const limit = boundedIntParam(ctx, 'limit', 20, 1, 100);
+  const baseParams = [auth.tenantId, range.startAt, range.endAt];
+
+  const [
+    summary,
+    byStatus,
+    byType,
+    byCategory,
+    byPriority,
+    dailyTrend,
+    topQuestions,
+    topHandlers,
+    recentUnhandled,
+  ] = await Promise.all([
+    query<Record<string, unknown>>(
+      `
+      with created_reports as (
+        select *
+        from public.reports
+        where tenant_id = $1
+          and created_at >= $2::timestamptz
+          and created_at < $3::timestamptz
+      ),
+      handled_reports as (
+        select *
+        from public.reports
+        where tenant_id = $1
+          and handled_at >= $2::timestamptz
+          and handled_at < $3::timestamptz
+          and status <> 'pending'
+      ),
+      feedback_rewards as (
+        select e.*
+        from public.user_score_events e
+        join public.reports r on r.tenant_id = e.tenant_id and r.id = e.source_id
+        where e.tenant_id = $1
+          and e.created_at >= $2::timestamptz
+          and e.created_at < $3::timestamptz
+          and e.event_type = 'feedback_reward'
+          and e.source_type = 'reports'
+      )
+      select
+        (select count(*)::int from created_reports) as total,
+        (select count(*)::int from created_reports where status = 'pending') as pending,
+        (select count(*)::int from created_reports where status = 'accepted') as accepted,
+        (select count(*)::int from created_reports where status = 'rejected') as rejected,
+        (select count(*)::int from created_reports where status = 'resolved') as resolved,
+        (select count(*)::int from created_reports where status = 'closed') as closed,
+        (select count(*)::int from created_reports where priority in ('high', 'urgent')) as "highPriority",
+        (select count(*)::int from public.reports where tenant_id = $1 and status in ('pending', 'accepted')) as "pendingBacklog",
+        (select count(*)::int from handled_reports) as "handledInRange",
+        (select count(distinct source_id)::int from feedback_rewards where source_id is not null) as "rewardedReports",
+        (select coalesce(sum(points), 0)::int from feedback_rewards where points > 0) as "rewardPoints",
+        (
+          select coalesce(avg(extract(epoch from (handled_at - created_at)) / 3600), 0)::numeric
+          from handled_reports
+          where handled_at is not null
+            and handled_at >= created_at
+        ) as "avgHandleHours"
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select status,
+             case status
+               when 'pending' then '待处理'
+               when 'accepted' then '已受理'
+               when 'rejected' then '未采纳'
+               when 'resolved' then '已解决'
+               when 'closed' then '已关闭'
+               else status
+             end as label,
+             count(*)::int as count,
+             count(*) filter (where priority in ('high', 'urgent'))::int as "highPriority"
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by status
+      order by case status
+        when 'pending' then 1
+        when 'accepted' then 2
+        when 'resolved' then 3
+        when 'rejected' then 4
+        when 'closed' then 5
+        else 9
+      end
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select coalesce(type, 'other') as type,
+             count(*)::int as count,
+             max(created_at) as "latestAt"
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by coalesce(type, 'other')
+      order by count desc, "latestAt" desc
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select coalesce(nullif(category, ''), 'uncategorized') as category,
+             count(*)::int as count,
+             max(created_at) as "latestAt"
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by coalesce(nullif(category, ''), 'uncategorized')
+      order by count desc, "latestAt" desc
+      limit $4
+      `,
+      [...baseParams, limit],
+    ),
+    query<Record<string, unknown>>(
+      `
+      select priority,
+             count(*)::int as count
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by priority
+      order by case priority
+        when 'urgent' then 1
+        when 'high' then 2
+        when 'normal' then 3
+        when 'low' then 4
+        else 9
+      end
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      with days as (
+        select generate_series(
+          $2::timestamptz,
+          $3::timestamptz - interval '1 day',
+          interval '1 day'
+        ) as day_start
+      ),
+      created_daily as (
+        select (created_at at time zone 'Asia/Shanghai')::date::text as date,
+               count(*)::int as total,
+               count(*) filter (where status = 'pending')::int as pending,
+               count(*) filter (where status = 'resolved')::int as resolved,
+               count(*) filter (where priority in ('high', 'urgent'))::int as "highPriority"
+        from public.reports
+        where tenant_id = $1
+          and created_at >= $2::timestamptz
+          and created_at < $3::timestamptz
+        group by (created_at at time zone 'Asia/Shanghai')::date
+      ),
+      handled_daily as (
+        select (handled_at at time zone 'Asia/Shanghai')::date::text as date,
+               count(*)::int as handled
+        from public.reports
+        where tenant_id = $1
+          and handled_at >= $2::timestamptz
+          and handled_at < $3::timestamptz
+          and status <> 'pending'
+        group by (handled_at at time zone 'Asia/Shanghai')::date
+      )
+      select (d.day_start at time zone 'Asia/Shanghai')::date::text as date,
+             coalesce(cd.total, 0)::int as total,
+             coalesce(cd.pending, 0)::int as pending,
+             coalesce(cd.resolved, 0)::int as resolved,
+             coalesce(cd."highPriority", 0)::int as "highPriority",
+             coalesce(hd.handled, 0)::int as handled
+      from days d
+      left join created_daily cd on cd.date = (d.day_start at time zone 'Asia/Shanghai')::date::text
+      left join handled_daily hd on hd.date = (d.day_start at time zone 'Asia/Shanghai')::date::text
+      order by date asc
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select r.question_id as "questionId",
+             q.type as "questionType",
+             left(coalesce(nullif(q.type_label, ''), nullif(v.content, ''), q.legacy_id, r.question_id::text), 120) as "questionPreview",
+             count(*)::int as "reportCount",
+             count(*) filter (where r.priority in ('high', 'urgent'))::int as "highPriority",
+             max(r.created_at) as "latestAt"
+      from public.reports r
+      join public.questions q on q.tenant_id = r.tenant_id and q.id = r.question_id
+      left join public.question_versions v on v.id = q.current_version_id
+      where r.tenant_id = $1
+        and r.question_id is not null
+        and r.created_at >= $2::timestamptz
+        and r.created_at < $3::timestamptz
+      group by r.question_id, q.type, q.type_label, q.legacy_id, v.content
+      order by "reportCount" desc, "highPriority" desc, "latestAt" desc
+      limit $4
+      `,
+      [...baseParams, limit],
+    ),
+    query<Record<string, unknown>>(
+      `
+      select r.handled_by as "handlerUserId",
+             handler.name as "handlerName",
+             handler.phone as "handlerPhone",
+             count(*)::int as "handledCount",
+             count(*) filter (where r.status = 'resolved')::int as resolved,
+             count(*) filter (where r.status = 'rejected')::int as rejected,
+             count(*) filter (where r.status = 'closed')::int as closed,
+             coalesce(avg(extract(epoch from (r.handled_at - r.created_at)) / 3600), 0)::numeric as "avgHandleHours",
+             max(r.handled_at) as "latestHandledAt"
+      from public.reports r
+      left join public.platform_users handler on handler.id = r.handled_by
+      where r.tenant_id = $1
+        and r.handled_by is not null
+        and r.handled_at >= $2::timestamptz
+        and r.handled_at < $3::timestamptz
+        and r.status <> 'pending'
+      group by r.handled_by, handler.name, handler.phone
+      order by "handledCount" desc, "latestHandledAt" desc
+      limit $4
+      `,
+      [...baseParams, limit],
+    ),
+    query<Record<string, unknown>>(
+      `
+      select r.id, r.question_id as "questionId", q.type as "questionType",
+             r.user_id as "userId", u.name as "userName", u.phone as "userPhone",
+             r.type, r.category, r.title, r.status, r.priority,
+             extract(epoch from (now() - r.created_at)) / 3600 as "ageHours",
+             r.created_at as "createdAt", r.updated_at as "updatedAt"
+      from public.reports r
+      left join public.questions q on q.tenant_id = r.tenant_id and q.id = r.question_id
+      left join public.platform_users u on u.id = r.user_id
+      where r.tenant_id = $1
+        and r.status in ('pending', 'accepted')
+      order by case r.priority
+        when 'urgent' then 1
+        when 'high' then 2
+        when 'normal' then 3
+        else 4
+      end, r.created_at asc
+      limit $2
+      `,
+      [auth.tenantId, limit],
+    ),
+  ]);
+
+  const summaryRow = summary[0] || {};
+  const total = intValue(summaryRow.total, 0);
+  const resolved = intValue(summaryRow.resolved, 0);
+  const closed = intValue(summaryRow.closed, 0);
+  const rejected = intValue(summaryRow.rejected, 0);
+  const handledInRange = intValue(summaryRow.handledInRange, 0);
+  return {
+    item: {
+      range,
+      summary: {
+        total,
+        newInRange: total,
+        pending: intValue(summaryRow.pending, 0),
+        accepted: intValue(summaryRow.accepted, 0),
+        rejected,
+        resolved,
+        closed,
+        highPriority: intValue(summaryRow.highPriority, 0),
+        pendingBacklog: intValue(summaryRow.pendingBacklog, 0),
+        handledInRange,
+        rewardedReports: intValue(summaryRow.rewardedReports, 0),
+        rewardPoints: intValue(summaryRow.rewardPoints, 0),
+        resolutionRate: ratio(resolved + closed, total),
+        handledRate: ratio(handledInRange, total),
+        rejectionRate: ratio(rejected, total),
+        avgHandleHours: Number(numberValue(summaryRow.avgHandleHours, 0).toFixed(2)),
+      },
+      byStatus,
+      byType,
+      byCategory,
+      byPriority,
+      dailyTrend,
+      topQuestions,
+      topHandlers: topHandlers.map(item => ({
+        ...item,
+        avgHandleHours: Number(numberValue(item.avgHandleHours, 0).toFixed(2)),
+      })),
+      recentUnhandled: recentUnhandled.map(item => ({
+        ...item,
+        ageHours: Number(numberValue(item.ageHours, 0).toFixed(2)),
+      })),
+    },
+  };
+}
+
 export async function tenantFeedbackEventsRoute(ctx: RequestContext) {
   const auth = await requireTenantAdmin(ctx);
   requireTenantPermission(auth, 'feedback:read');

apps/taro/src/pages/tenant-admin/marketing/index.tsx

@@ -17,6 +17,7 @@ import {
   loadCoupons,
   loadCrmConfig,
   loadCrmQueue,
+  loadFeedbackReport,
   loadPointActivityClaims,
   loadPointActivityTasks,
   loadPointExchangeItems,
@@ -43,6 +44,7 @@ import {
   type CouponReport,
   type CrmConfigItem,
   type CrmQueueItem,
+  type FeedbackReport,
   type PointActivityTaskItem,
   type PointExchangeItem,
   type PointsRiskReport,
@@ -307,6 +309,7 @@ export default function TenantMarketingPage() {
   const [pointExchangeItems, setPointExchangeItems] = useState<PointExchangeItem[]>([]);
   const [pointExchangeOrders, setPointExchangeOrders] = useState<Record<string, unknown>[]>([]);
   const [pointsRiskReport, setPointsRiskReport] = useState<PointsRiskReport | null>(null);
+  const [feedbackReport, setFeedbackReport] = useState<FeedbackReport | null>(null);
   const [crmForm, setCrmForm] = useState({
     enabled: false,
     url: '',
@@ -378,6 +381,7 @@ export default function TenantMarketingPage() {
         pointExchangePayload,
         pointExchangeOrderPayload,
         pointsRiskPayload,
+        feedbackReportPayload,
       ] = await Promise.all([
         loadCoupons({ status: couponFilter.status || undefined, campaignName: couponFilter.campaignName || undefined }).catch(() => ({ items: [] })),
         loadCouponReport({
@@ -411,6 +415,7 @@ export default function TenantMarketingPage() {
           limit: 30,
         }).catch(() => ({ items: [] })),
         loadPointsRiskReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
+        loadFeedbackReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
       ]);
       const nextCrm = crmConfigPayload.item || null;
       const nextSettings = commissionSettingsPayload.item || null;
@@ -433,6 +438,7 @@ export default function TenantMarketingPage() {
       setPointExchangeItems(pointExchangePayload.items || []);
       setPointExchangeOrders(pointExchangeOrderPayload.items || []);
       setPointsRiskReport(pointsRiskPayload.item || null);
+      setFeedbackReport(feedbackReportPayload.item || null);
       if (nextCrm) {
         setCrmForm({
           enabled: nextCrm.enabled === true,
@@ -610,7 +616,7 @@ export default function TenantMarketingPage() {
     setBusy('points');
     setError('');
     try {
-      const [taskPayload, claimPayload, exchangePayload, orderPayload, riskPayload] = await Promise.all([
+      const [taskPayload, claimPayload, exchangePayload, orderPayload, riskPayload, feedbackReportPayload] = await Promise.all([
         loadPointActivityTasks({ status: nextFilter.taskStatus || undefined, limit: 100 }),
         loadPointActivityClaims({
           taskId: nextFilter.selectedTaskId || undefined,
@@ -625,12 +631,14 @@ export default function TenantMarketingPage() {
           limit: 50,
         }).catch(() => ({ items: [] })),
         loadPointsRiskReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
+        loadFeedbackReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
       ]);
       setPointTasks(taskPayload.items || []);
       setPointClaims(claimPayload.items || []);
       setPointExchangeItems(exchangePayload.items || []);
       setPointExchangeOrders(orderPayload.items || []);
       setPointsRiskReport(riskPayload.item || null);
+      setFeedbackReport(feedbackReportPayload.item || null);
     } catch (nextError) {
       setError(nextError instanceof Error ? nextError.message : '积分运营数据加载失败');
     } finally {
@@ -980,6 +988,39 @@ export default function TenantMarketingPage() {
           <View className='admin-metric'><Text className='admin-metric-label'>预计佣金</Text><Text className='admin-metric-value'>{money(commission?.commissionAmountCents)}</Text></View>
         </View>
 
+        <View className='admin-section'>
+          <Text className='admin-section-title'>反馈运营摘要</Text>
+          <View className='admin-grid'>
+            <View className='admin-metric'><Text className='admin-metric-label'>30 天反馈</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.total || 0)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>待处理积压</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.pendingBacklog || 0)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>处理率</Text><Text className='admin-metric-value'>{percentLabel(feedbackReport?.summary?.handledRate)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>奖励积分</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.rewardPoints || 0)}</Text></View>
+          </View>
+          <View className='admin-grid'>
+            <View className='admin-metric'><Text className='admin-metric-label'>高优先级</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.highPriority || 0)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>已解决</Text><Text className='admin-metric-value'>{String((feedbackReport?.summary?.resolved || 0) + (feedbackReport?.summary?.closed || 0))}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>平均处理</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.avgHandleHours || 0)}h</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>采纳率</Text><Text className='admin-metric-value'>{percentLabel(feedbackReport?.summary?.resolutionRate)}</Text></View>
+          </View>
+          <View className='admin-list'>
+            {(feedbackReport?.recentUnhandled || []).slice(0, 4).map((item, index) => (
+              <View className='admin-row' key={String(item.id || index)}>
+                <Text className='admin-row-main'>{String(item.title || item.type || '待处理反馈')} · {String(item.priority || 'normal')}</Text>
+                <Text className='admin-row-meta'>{String(item.userName || item.userPhone || item.userId || '学生')} · {String(item.status || '-')} · 已等待 {String(item.ageHours || 0)}h</Text>
+              </View>
+            ))}
+            {(feedbackReport?.topQuestions || []).slice(0, 4).map((item, index) => (
+              <View className='admin-row' key={String(item.questionId || index)}>
+                <Text className='admin-row-main'>{String(item.questionPreview || item.questionId || '高频反馈题目')}</Text>
+                <Text className='admin-row-meta'>{String(item.questionType || '题目')} · 反馈 {String(item.reportCount || 0)} 次 · 高优先级 {String(item.highPriority || 0)}</Text>
+              </View>
+            ))}
+          </View>
+          {!(feedbackReport?.recentUnhandled?.length || feedbackReport?.topQuestions?.length) ? (
+            <View className='admin-empty'>当前 30 天暂无反馈运营风险项，或当前角色没有 `feedback:read` 权限。</View>
+          ) : null}
+        </View>
+
         <View className='admin-section'>
           <Text className='admin-section-title'>积分任务与兑换</Text>
           <View className='admin-grid'>

apps/taro/src/services/tenantAdmin.ts

@@ -606,6 +606,40 @@ export interface PointsRiskReport {
   dailyTrend?: Array<Record<string, unknown>>;
 }
 
+export interface FeedbackReport {
+  range?: {
+    timeRange?: '7d' | '30d' | '90d';
+    startDate?: string;
+    endDate?: string;
+  };
+  summary?: {
+    total?: number;
+    newInRange?: number;
+    pending?: number;
+    accepted?: number;
+    rejected?: number;
+    resolved?: number;
+    closed?: number;
+    highPriority?: number;
+    pendingBacklog?: number;
+    handledInRange?: number;
+    rewardedReports?: number;
+    rewardPoints?: number;
+    resolutionRate?: number;
+    handledRate?: number;
+    rejectionRate?: number;
+    avgHandleHours?: number;
+  };
+  byStatus?: Array<Record<string, unknown>>;
+  byType?: Array<Record<string, unknown>>;
+  byCategory?: Array<Record<string, unknown>>;
+  byPriority?: Array<Record<string, unknown>>;
+  dailyTrend?: Array<Record<string, unknown>>;
+  topQuestions?: Array<Record<string, unknown>>;
+  topHandlers?: Array<Record<string, unknown>>;
+  recentUnhandled?: Array<Record<string, unknown>>;
+}
+
 export interface CodeBatchItem {
   id: string;
   name?: string | null;
@@ -1282,6 +1316,15 @@ export async function loadPointsRiskReport(query: {
   });
 }
 
+export async function loadFeedbackReport(query: {
+  timeRange?: '7d' | '30d' | '90d';
+  limit?: number;
+} = {}) {
+  return apiRequest<{ item?: FeedbackReport }>('/api/tenant-admin/feedbacks/report', {
+    query: { ...query, limit: query.limit || 20 },
+  });
+}
+
 export async function loadCodeBatches() {
   return apiRequest<{ items?: CodeBatchItem[] }>('/api/tenant-admin/code-batches');
 }