diff --git a/apps/api/src/features/auth/routes.ts b/apps/api/src/features/auth/routes.ts
index 56685d5f..fad252a8 100644
--- a/apps/api/src/features/auth/routes.ts
+++ b/apps/api/src/features/auth/routes.ts
@@ -675,7 +675,10 @@ function sanitizeOAuthProfilePayload(value: unknown): unknown {
       normalized.includes('refreshtoken') ||
       normalized.includes('sessionkey') ||
       normalized.includes('secret') ||
-      normalized.includes('clientsecret')
+      normalized.includes('clientsecret') ||
+      normalized.includes('avatar') ||
+      normalized.includes('headimg') ||
+      normalized.includes('figureurl')
     ) {
       continue;
     }
@@ -764,16 +767,13 @@ async function callWechatWebUserInfo(input: {
   }
 
   const nickname = stringField(raw, ['nickname', 'name']);
-  const avatarUrl = stringField(raw, ['headimgurl', 'avatarUrl', 'avatar_url']);
   const unionId = stringField(raw, ['unionid', 'unionId']);
   return {
     nickname,
-    avatarUrl,
     unionId,
     profile: {
       ...jsonObject(sanitizeOAuthProfilePayload(raw)),
       nickname,
-      avatarUrl,
     },
   };
 }
@@ -934,7 +934,6 @@ export async function wechatWebLoginRoute(ctx: RequestContext) {
     ...userInfo.profile,
     ...jsonObject(sanitizeOAuthProfilePayload(clientProfile)),
     nickname: userInfo.nickname || stringField(clientProfile, ['nickname', 'nickName', 'name']),
-    avatarUrl: userInfo.avatarUrl || stringField(clientProfile, ['avatarUrl', 'avatar_url']),
   };
 
   return transaction(async client => {
@@ -1069,14 +1068,11 @@ async function callQqUserInfo(input: {
   }
 
   const nickname = stringField(raw, ['nickname', 'name']);
-  const avatarUrl = stringField(raw, ['figureurl_qq_2', 'figureurl_qq_1', 'figureurl_2', 'figureurl_1', 'avatarUrl']);
   return {
     nickname,
-    avatarUrl,
     profile: {
       ...jsonObject(sanitizeOAuthProfilePayload(raw)),
       nickname,
-      avatarUrl,
     },
   };
 }
@@ -1135,7 +1131,6 @@ export async function qqLoginRoute(ctx: RequestContext) {
     ...userInfo.profile,
     ...jsonObject(sanitizeOAuthProfilePayload(clientProfile)),
     nickname: userInfo.nickname || stringField(clientProfile, ['nickname', 'nickName', 'name']),
-    avatarUrl: userInfo.avatarUrl || stringField(clientProfile, ['avatarUrl', 'avatar_url']),
   };
 
   return transaction(async client => {
diff --git a/apps/api/src/features/auth/service.ts b/apps/api/src/features/auth/service.ts
index 8c77411a..f718e486 100644
--- a/apps/api/src/features/auth/service.ts
+++ b/apps/api/src/features/auth/service.ts
@@ -56,6 +56,36 @@ export function hashSmsCode(tenantId: string, phone: string, purpose: string, co
     .digest('hex');
 }
 
+function stripUnsupportedOAuthProfileFields(value: unknown): unknown {
+  if (Array.isArray(value)) return value.map(item => stripUnsupportedOAuthProfileFields(item));
+  if (!value || typeof value !== 'object') return value;
+  const sanitized: Record<string, unknown> = {};
+  for (const [key, child] of Object.entries(value as Record<string, unknown>)) {
+    const normalized = key.toLowerCase().replace(/[-_\s]/g, '');
+    if (
+      normalized.includes('accesstoken') ||
+      normalized.includes('refreshtoken') ||
+      normalized.includes('sessionkey') ||
+      normalized.includes('secret') ||
+      normalized.includes('clientsecret') ||
+      normalized.includes('avatar') ||
+      normalized.includes('headimg') ||
+      normalized.includes('figureurl')
+    ) {
+      continue;
+    }
+    sanitized[key] = stripUnsupportedOAuthProfileFields(child);
+  }
+  return sanitized;
+}
+
+function publicOAuthProfile(profile: Record<string, unknown> | undefined) {
+  const sanitized = stripUnsupportedOAuthProfileFields(profile || {});
+  return sanitized && typeof sanitized === 'object' && !Array.isArray(sanitized)
+    ? sanitized as Record<string, unknown>
+    : {};
+}
+
 export function createSessionToken() {
   return `tk_${crypto.randomBytes(32).toString('base64url')}`;
 }
@@ -300,7 +330,7 @@ export async function upsertOAuthUser(
     return { user: matchedUser, isNewUser: false };
   }
 
-  const profile = input.profile || {};
+  const profile = publicOAuthProfile(input.profile);
   const nickname =
     typeof profile.nickname === 'string'
       ? profile.nickname
@@ -309,17 +339,11 @@ export async function upsertOAuthUser(
         : typeof profile.name === 'string'
           ? profile.name
           : null;
-  const avatarUrl =
-    typeof profile.avatarUrl === 'string'
-      ? profile.avatarUrl
-      : typeof profile.avatar_url === 'string'
-        ? profile.avatar_url
-        : null;
 
   const userResult = await client.query<PlatformUserSummary>(
     `
-    insert into public.platform_users (username, phone, email, name, avatar_url, primary_role, raw_profile)
-    values ($1, $2, $3::citext, $4, $5, 'student', $6::jsonb)
+    insert into public.platform_users (username, phone, email, name, primary_role, raw_profile)
+    values ($1, $2, $3::citext, $4, 'student', $5::jsonb)
     returning id, username, phone, name, avatar_url as "avatarUrl",
               primary_role as "primaryRole", created_at as "createdAt"
     `,
@@ -328,7 +352,6 @@ export async function upsertOAuthUser(
       input.phone || null,
       input.email || null,
       nickname,
-      avatarUrl,
       JSON.stringify({
         source: input.provider,
         profile,
diff --git a/apps/api/src/features/tenant-admin/index.ts b/apps/api/src/features/tenant-admin/index.ts
index 715a3f0b..674de5f0 100644
--- a/apps/api/src/features/tenant-admin/index.ts
+++ b/apps/api/src/features/tenant-admin/index.ts
@@ -22,6 +22,7 @@ import { tenantUserNotificationsRoute } from './notifications.js';
 import {
   tenantExamDatesRoute,
   tenantFeedbackEventsRoute,
+  tenantFeedbackReportRoute,
   tenantFeedbacksRoute,
   updateTenantFeedbackStatusRoute,
   upsertTenantExamDateRoute,
@@ -131,6 +132,7 @@ export const tenantAdminRoutes: RouteDefinition[] = [
   ['GET', '/api/tenant-admin/exam-dates', tenantExamDatesRoute],
   ['PUT', '/api/tenant-admin/exam-dates', upsertTenantExamDateRoute],
   ['GET', '/api/tenant-admin/feedbacks', tenantFeedbacksRoute],
+  ['GET', '/api/tenant-admin/feedbacks/report', tenantFeedbackReportRoute],
   ['POST', '/api/tenant-admin/feedbacks/status', updateTenantFeedbackStatusRoute],
   ['GET', '/api/tenant-admin/feedbacks/events', tenantFeedbackEventsRoute],
   ['GET', '/api/tenant-admin/code-batches', codeBatchesRoute],
diff --git a/apps/api/src/features/tenant-admin/operations.ts b/apps/api/src/features/tenant-admin/operations.ts
index 170f31c4..03657444 100644
--- a/apps/api/src/features/tenant-admin/operations.ts
+++ b/apps/api/src/features/tenant-admin/operations.ts
@@ -14,6 +14,11 @@ type JsonBody = Record<string, unknown>;
 
 const REPORT_STATUSES = ['pending', 'accepted', 'rejected', 'resolved', 'closed'];
 const REPORT_PRIORITIES = ['low', 'normal', 'high', 'urgent'];
+const FEEDBACK_REPORT_RANGES: Record<string, number> = {
+  '7d': 7,
+  '30d': 30,
+  '90d': 90,
+};
 const REPORT_STATUS_LABELS: Record<string, string> = {
   pending: '待处理',
   accepted: '已受理',
@@ -35,10 +40,71 @@ function intValue(value: unknown, fallback: number) {
   return Number.isFinite(numberValue) ? Math.trunc(numberValue) : fallback;
 }
 
+function numberValue(value: unknown, fallback = 0) {
+  const numberValue = Number(value ?? fallback);
+  return Number.isFinite(numberValue) ? numberValue : fallback;
+}
+
 function boolValue(value: unknown, fallback: boolean) {
   return typeof value === 'boolean' ? value : fallback;
 }
 
+function boundedIntParam(ctx: RequestContext, name: string, fallback: number, min: number, max: number) {
+  const parsed = Number(ctx.url.searchParams.get(name) || fallback);
+  if (!Number.isFinite(parsed)) return fallback;
+  return Math.max(min, Math.min(max, Math.trunc(parsed)));
+}
+
+function shanghaiDateParts(date = new Date()) {
+  const formatter = new Intl.DateTimeFormat('en-US', {
+    timeZone: 'Asia/Shanghai',
+    year: 'numeric',
+    month: '2-digit',
+    day: '2-digit',
+  });
+  return Object.fromEntries(formatter.formatToParts(date).map(part => [part.type, part.value])) as {
+    year: string;
+    month: string;
+    day: string;
+  };
+}
+
+function shanghaiDateKey(date = new Date()) {
+  const parts = shanghaiDateParts(date);
+  return `${parts.year}-${parts.month}-${parts.day}`;
+}
+
+function addDaysKey(dateKey: string, days: number) {
+  const date = new Date(`${dateKey}T00:00:00+08:00`);
+  date.setUTCDate(date.getUTCDate() + days);
+  return shanghaiDateKey(date);
+}
+
+function shanghaiDayStartIso(dateKey: string) {
+  return new Date(`${dateKey}T00:00:00+08:00`).toISOString();
+}
+
+function feedbackReportRange(value: string) {
+  const timeRange = value || '30d';
+  const days = FEEDBACK_REPORT_RANGES[timeRange];
+  if (!days) throw new HttpError(400, 'Unsupported feedback report range', 'INVALID_FEEDBACK_REPORT_RANGE');
+  const endDate = shanghaiDateKey();
+  const startDate = addDaysKey(endDate, -(days - 1));
+  return {
+    timeRange,
+    days,
+    startDate,
+    endDate,
+    startAt: shanghaiDayStartIso(startDate),
+    endAt: shanghaiDayStartIso(addDaysKey(endDate, 1)),
+  };
+}
+
+function ratio(numerator: number, denominator: number) {
+  if (!denominator) return 0;
+  return Number((numerator / denominator).toFixed(4));
+}
+
 function feedbackNotificationSeverity(status: string) {
   if (status === 'resolved') return 'success';
   if (status === 'rejected') return 'warning';
@@ -246,6 +312,307 @@ export async function tenantFeedbacksRoute(ctx: RequestContext) {
   return { items };
 }
 
+export async function tenantFeedbackReportRoute(ctx: RequestContext) {
+  const auth = await requireTenantAdmin(ctx);
+  requireTenantPermission(auth, 'feedback:read');
+  const range = feedbackReportRange(stringParam(ctx, 'timeRange'));
+  const limit = boundedIntParam(ctx, 'limit', 20, 1, 100);
+  const baseParams = [auth.tenantId, range.startAt, range.endAt];
+
+  const [
+    summary,
+    byStatus,
+    byType,
+    byCategory,
+    byPriority,
+    dailyTrend,
+    topQuestions,
+    topHandlers,
+    recentUnhandled,
+  ] = await Promise.all([
+    query<Record<string, unknown>>(
+      `
+      with created_reports as (
+        select *
+        from public.reports
+        where tenant_id = $1
+          and created_at >= $2::timestamptz
+          and created_at < $3::timestamptz
+      ),
+      handled_reports as (
+        select *
+        from public.reports
+        where tenant_id = $1
+          and handled_at >= $2::timestamptz
+          and handled_at < $3::timestamptz
+          and status <> 'pending'
+      ),
+      feedback_rewards as (
+        select e.*
+        from public.user_score_events e
+        join public.reports r on r.tenant_id = e.tenant_id and r.id = e.source_id
+        where e.tenant_id = $1
+          and e.created_at >= $2::timestamptz
+          and e.created_at < $3::timestamptz
+          and e.event_type = 'feedback_reward'
+          and e.source_type = 'reports'
+      )
+      select
+        (select count(*)::int from created_reports) as total,
+        (select count(*)::int from created_reports where status = 'pending') as pending,
+        (select count(*)::int from created_reports where status = 'accepted') as accepted,
+        (select count(*)::int from created_reports where status = 'rejected') as rejected,
+        (select count(*)::int from created_reports where status = 'resolved') as resolved,
+        (select count(*)::int from created_reports where status = 'closed') as closed,
+        (select count(*)::int from created_reports where priority in ('high', 'urgent')) as "highPriority",
+        (select count(*)::int from public.reports where tenant_id = $1 and status in ('pending', 'accepted')) as "pendingBacklog",
+        (select count(*)::int from handled_reports) as "handledInRange",
+        (select count(distinct source_id)::int from feedback_rewards where source_id is not null) as "rewardedReports",
+        (select coalesce(sum(points), 0)::int from feedback_rewards where points > 0) as "rewardPoints",
+        (
+          select coalesce(avg(extract(epoch from (handled_at - created_at)) / 3600), 0)::numeric
+          from handled_reports
+          where handled_at is not null
+            and handled_at >= created_at
+        ) as "avgHandleHours"
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select status,
+             case status
+               when 'pending' then '待处理'
+               when 'accepted' then '已受理'
+               when 'rejected' then '未采纳'
+               when 'resolved' then '已解决'
+               when 'closed' then '已关闭'
+               else status
+             end as label,
+             count(*)::int as count,
+             count(*) filter (where priority in ('high', 'urgent'))::int as "highPriority"
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by status
+      order by case status
+        when 'pending' then 1
+        when 'accepted' then 2
+        when 'resolved' then 3
+        when 'rejected' then 4
+        when 'closed' then 5
+        else 9
+      end
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select coalesce(type, 'other') as type,
+             count(*)::int as count,
+             max(created_at) as "latestAt"
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by coalesce(type, 'other')
+      order by count desc, "latestAt" desc
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select coalesce(nullif(category, ''), 'uncategorized') as category,
+             count(*)::int as count,
+             max(created_at) as "latestAt"
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by coalesce(nullif(category, ''), 'uncategorized')
+      order by count desc, "latestAt" desc
+      limit $4
+      `,
+      [...baseParams, limit],
+    ),
+    query<Record<string, unknown>>(
+      `
+      select priority,
+             count(*)::int as count
+      from public.reports
+      where tenant_id = $1
+        and created_at >= $2::timestamptz
+        and created_at < $3::timestamptz
+      group by priority
+      order by case priority
+        when 'urgent' then 1
+        when 'high' then 2
+        when 'normal' then 3
+        when 'low' then 4
+        else 9
+      end
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      with days as (
+        select generate_series(
+          $2::timestamptz,
+          $3::timestamptz - interval '1 day',
+          interval '1 day'
+        ) as day_start
+      ),
+      created_daily as (
+        select (created_at at time zone 'Asia/Shanghai')::date::text as date,
+               count(*)::int as total,
+               count(*) filter (where status = 'pending')::int as pending,
+               count(*) filter (where status = 'resolved')::int as resolved,
+               count(*) filter (where priority in ('high', 'urgent'))::int as "highPriority"
+        from public.reports
+        where tenant_id = $1
+          and created_at >= $2::timestamptz
+          and created_at < $3::timestamptz
+        group by (created_at at time zone 'Asia/Shanghai')::date
+      ),
+      handled_daily as (
+        select (handled_at at time zone 'Asia/Shanghai')::date::text as date,
+               count(*)::int as handled
+        from public.reports
+        where tenant_id = $1
+          and handled_at >= $2::timestamptz
+          and handled_at < $3::timestamptz
+          and status <> 'pending'
+        group by (handled_at at time zone 'Asia/Shanghai')::date
+      )
+      select (d.day_start at time zone 'Asia/Shanghai')::date::text as date,
+             coalesce(cd.total, 0)::int as total,
+             coalesce(cd.pending, 0)::int as pending,
+             coalesce(cd.resolved, 0)::int as resolved,
+             coalesce(cd."highPriority", 0)::int as "highPriority",
+             coalesce(hd.handled, 0)::int as handled
+      from days d
+      left join created_daily cd on cd.date = (d.day_start at time zone 'Asia/Shanghai')::date::text
+      left join handled_daily hd on hd.date = (d.day_start at time zone 'Asia/Shanghai')::date::text
+      order by date asc
+      `,
+      baseParams,
+    ),
+    query<Record<string, unknown>>(
+      `
+      select r.question_id as "questionId",
+             q.type as "questionType",
+             left(coalesce(nullif(q.type_label, ''), nullif(v.content, ''), q.legacy_id, r.question_id::text), 120) as "questionPreview",
+             count(*)::int as "reportCount",
+             count(*) filter (where r.priority in ('high', 'urgent'))::int as "highPriority",
+             max(r.created_at) as "latestAt"
+      from public.reports r
+      join public.questions q on q.tenant_id = r.tenant_id and q.id = r.question_id
+      left join public.question_versions v on v.id = q.current_version_id
+      where r.tenant_id = $1
+        and r.question_id is not null
+        and r.created_at >= $2::timestamptz
+        and r.created_at < $3::timestamptz
+      group by r.question_id, q.type, q.type_label, q.legacy_id, v.content
+      order by "reportCount" desc, "highPriority" desc, "latestAt" desc
+      limit $4
+      `,
+      [...baseParams, limit],
+    ),
+    query<Record<string, unknown>>(
+      `
+      select r.handled_by as "handlerUserId",
+             handler.name as "handlerName",
+             handler.phone as "handlerPhone",
+             count(*)::int as "handledCount",
+             count(*) filter (where r.status = 'resolved')::int as resolved,
+             count(*) filter (where r.status = 'rejected')::int as rejected,
+             count(*) filter (where r.status = 'closed')::int as closed,
+             coalesce(avg(extract(epoch from (r.handled_at - r.created_at)) / 3600), 0)::numeric as "avgHandleHours",
+             max(r.handled_at) as "latestHandledAt"
+      from public.reports r
+      left join public.platform_users handler on handler.id = r.handled_by
+      where r.tenant_id = $1
+        and r.handled_by is not null
+        and r.handled_at >= $2::timestamptz
+        and r.handled_at < $3::timestamptz
+        and r.status <> 'pending'
+      group by r.handled_by, handler.name, handler.phone
+      order by "handledCount" desc, "latestHandledAt" desc
+      limit $4
+      `,
+      [...baseParams, limit],
+    ),
+    query<Record<string, unknown>>(
+      `
+      select r.id, r.question_id as "questionId", q.type as "questionType",
+             r.user_id as "userId", u.name as "userName", u.phone as "userPhone",
+             r.type, r.category, r.title, r.status, r.priority,
+             extract(epoch from (now() - r.created_at)) / 3600 as "ageHours",
+             r.created_at as "createdAt", r.updated_at as "updatedAt"
+      from public.reports r
+      left join public.questions q on q.tenant_id = r.tenant_id and q.id = r.question_id
+      left join public.platform_users u on u.id = r.user_id
+      where r.tenant_id = $1
+        and r.status in ('pending', 'accepted')
+      order by case r.priority
+        when 'urgent' then 1
+        when 'high' then 2
+        when 'normal' then 3
+        else 4
+      end, r.created_at asc
+      limit $2
+      `,
+      [auth.tenantId, limit],
+    ),
+  ]);
+
+  const summaryRow = summary[0] || {};
+  const total = intValue(summaryRow.total, 0);
+  const resolved = intValue(summaryRow.resolved, 0);
+  const closed = intValue(summaryRow.closed, 0);
+  const rejected = intValue(summaryRow.rejected, 0);
+  const handledInRange = intValue(summaryRow.handledInRange, 0);
+  return {
+    item: {
+      range,
+      summary: {
+        total,
+        newInRange: total,
+        pending: intValue(summaryRow.pending, 0),
+        accepted: intValue(summaryRow.accepted, 0),
+        rejected,
+        resolved,
+        closed,
+        highPriority: intValue(summaryRow.highPriority, 0),
+        pendingBacklog: intValue(summaryRow.pendingBacklog, 0),
+        handledInRange,
+        rewardedReports: intValue(summaryRow.rewardedReports, 0),
+        rewardPoints: intValue(summaryRow.rewardPoints, 0),
+        resolutionRate: ratio(resolved + closed, total),
+        handledRate: ratio(handledInRange, total),
+        rejectionRate: ratio(rejected, total),
+        avgHandleHours: Number(numberValue(summaryRow.avgHandleHours, 0).toFixed(2)),
+      },
+      byStatus,
+      byType,
+      byCategory,
+      byPriority,
+      dailyTrend,
+      topQuestions,
+      topHandlers: topHandlers.map(item => ({
+        ...item,
+        avgHandleHours: Number(numberValue(item.avgHandleHours, 0).toFixed(2)),
+      })),
+      recentUnhandled: recentUnhandled.map(item => ({
+        ...item,
+        ageHours: Number(numberValue(item.ageHours, 0).toFixed(2)),
+      })),
+    },
+  };
+}
+
 export async function tenantFeedbackEventsRoute(ctx: RequestContext) {
   const auth = await requireTenantAdmin(ctx);
   requireTenantPermission(auth, 'feedback:read');
diff --git a/apps/taro/src/pages/tenant-admin/marketing/index.tsx b/apps/taro/src/pages/tenant-admin/marketing/index.tsx
index 0cdc9248..834efbd4 100644
--- a/apps/taro/src/pages/tenant-admin/marketing/index.tsx
+++ b/apps/taro/src/pages/tenant-admin/marketing/index.tsx
@@ -17,6 +17,7 @@ import {
   loadCoupons,
   loadCrmConfig,
   loadCrmQueue,
+  loadFeedbackReport,
   loadPointActivityClaims,
   loadPointActivityTasks,
   loadPointExchangeItems,
@@ -43,6 +44,7 @@ import {
   type CouponReport,
   type CrmConfigItem,
   type CrmQueueItem,
+  type FeedbackReport,
   type PointActivityTaskItem,
   type PointExchangeItem,
   type PointsRiskReport,
@@ -307,6 +309,7 @@ export default function TenantMarketingPage() {
   const [pointExchangeItems, setPointExchangeItems] = useState<PointExchangeItem[]>([]);
   const [pointExchangeOrders, setPointExchangeOrders] = useState<Record<string, unknown>[]>([]);
   const [pointsRiskReport, setPointsRiskReport] = useState<PointsRiskReport | null>(null);
+  const [feedbackReport, setFeedbackReport] = useState<FeedbackReport | null>(null);
   const [crmForm, setCrmForm] = useState({
     enabled: false,
     url: '',
@@ -378,6 +381,7 @@ export default function TenantMarketingPage() {
         pointExchangePayload,
         pointExchangeOrderPayload,
         pointsRiskPayload,
+        feedbackReportPayload,
       ] = await Promise.all([
         loadCoupons({ status: couponFilter.status || undefined, campaignName: couponFilter.campaignName || undefined }).catch(() => ({ items: [] })),
         loadCouponReport({
@@ -411,6 +415,7 @@ export default function TenantMarketingPage() {
           limit: 30,
         }).catch(() => ({ items: [] })),
         loadPointsRiskReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
+        loadFeedbackReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
       ]);
       const nextCrm = crmConfigPayload.item || null;
       const nextSettings = commissionSettingsPayload.item || null;
@@ -433,6 +438,7 @@ export default function TenantMarketingPage() {
       setPointExchangeItems(pointExchangePayload.items || []);
       setPointExchangeOrders(pointExchangeOrderPayload.items || []);
       setPointsRiskReport(pointsRiskPayload.item || null);
+      setFeedbackReport(feedbackReportPayload.item || null);
       if (nextCrm) {
         setCrmForm({
           enabled: nextCrm.enabled === true,
@@ -610,7 +616,7 @@ export default function TenantMarketingPage() {
     setBusy('points');
     setError('');
     try {
-      const [taskPayload, claimPayload, exchangePayload, orderPayload, riskPayload] = await Promise.all([
+      const [taskPayload, claimPayload, exchangePayload, orderPayload, riskPayload, feedbackReportPayload] = await Promise.all([
         loadPointActivityTasks({ status: nextFilter.taskStatus || undefined, limit: 100 }),
         loadPointActivityClaims({
           taskId: nextFilter.selectedTaskId || undefined,
@@ -625,12 +631,14 @@ export default function TenantMarketingPage() {
           limit: 50,
         }).catch(() => ({ items: [] })),
         loadPointsRiskReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
+        loadFeedbackReport({ timeRange: '30d', limit: 20 }).catch(() => ({ item: null })),
       ]);
       setPointTasks(taskPayload.items || []);
       setPointClaims(claimPayload.items || []);
       setPointExchangeItems(exchangePayload.items || []);
       setPointExchangeOrders(orderPayload.items || []);
       setPointsRiskReport(riskPayload.item || null);
+      setFeedbackReport(feedbackReportPayload.item || null);
     } catch (nextError) {
       setError(nextError instanceof Error ? nextError.message : '积分运营数据加载失败');
     } finally {
@@ -980,6 +988,39 @@ export default function TenantMarketingPage() {
           <View className='admin-metric'><Text className='admin-metric-label'>预计佣金</Text><Text className='admin-metric-value'>{money(commission?.commissionAmountCents)}</Text></View>
         </View>
 
+        <View className='admin-section'>
+          <Text className='admin-section-title'>反馈运营摘要</Text>
+          <View className='admin-grid'>
+            <View className='admin-metric'><Text className='admin-metric-label'>30 天反馈</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.total || 0)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>待处理积压</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.pendingBacklog || 0)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>处理率</Text><Text className='admin-metric-value'>{percentLabel(feedbackReport?.summary?.handledRate)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>奖励积分</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.rewardPoints || 0)}</Text></View>
+          </View>
+          <View className='admin-grid'>
+            <View className='admin-metric'><Text className='admin-metric-label'>高优先级</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.highPriority || 0)}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>已解决</Text><Text className='admin-metric-value'>{String((feedbackReport?.summary?.resolved || 0) + (feedbackReport?.summary?.closed || 0))}</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>平均处理</Text><Text className='admin-metric-value'>{String(feedbackReport?.summary?.avgHandleHours || 0)}h</Text></View>
+            <View className='admin-metric'><Text className='admin-metric-label'>采纳率</Text><Text className='admin-metric-value'>{percentLabel(feedbackReport?.summary?.resolutionRate)}</Text></View>
+          </View>
+          <View className='admin-list'>
+            {(feedbackReport?.recentUnhandled || []).slice(0, 4).map((item, index) => (
+              <View className='admin-row' key={String(item.id || index)}>
+                <Text className='admin-row-main'>{String(item.title || item.type || '待处理反馈')} · {String(item.priority || 'normal')}</Text>
+                <Text className='admin-row-meta'>{String(item.userName || item.userPhone || item.userId || '学生')} · {String(item.status || '-')} · 已等待 {String(item.ageHours || 0)}h</Text>
+              </View>
+            ))}
+            {(feedbackReport?.topQuestions || []).slice(0, 4).map((item, index) => (
+              <View className='admin-row' key={String(item.questionId || index)}>
+                <Text className='admin-row-main'>{String(item.questionPreview || item.questionId || '高频反馈题目')}</Text>
+                <Text className='admin-row-meta'>{String(item.questionType || '题目')} · 反馈 {String(item.reportCount || 0)} 次 · 高优先级 {String(item.highPriority || 0)}</Text>
+              </View>
+            ))}
+          </View>
+          {!(feedbackReport?.recentUnhandled?.length || feedbackReport?.topQuestions?.length) ? (
+            <View className='admin-empty'>当前 30 天暂无反馈运营风险项，或当前角色没有 `feedback:read` 权限。</View>
+          ) : null}
+        </View>
+
         <View className='admin-section'>
           <Text className='admin-section-title'>积分任务与兑换</Text>
           <View className='admin-grid'>
diff --git a/apps/taro/src/services/tenantAdmin.ts b/apps/taro/src/services/tenantAdmin.ts
index e2afc7ab..c218fdc2 100644
--- a/apps/taro/src/services/tenantAdmin.ts
+++ b/apps/taro/src/services/tenantAdmin.ts
@@ -606,6 +606,40 @@ export interface PointsRiskReport {
   dailyTrend?: Array<Record<string, unknown>>;
 }
 
+export interface FeedbackReport {
+  range?: {
+    timeRange?: '7d' | '30d' | '90d';
+    startDate?: string;
+    endDate?: string;
+  };
+  summary?: {
+    total?: number;
+    newInRange?: number;
+    pending?: number;
+    accepted?: number;
+    rejected?: number;
+    resolved?: number;
+    closed?: number;
+    highPriority?: number;
+    pendingBacklog?: number;
+    handledInRange?: number;
+    rewardedReports?: number;
+    rewardPoints?: number;
+    resolutionRate?: number;
+    handledRate?: number;
+    rejectionRate?: number;
+    avgHandleHours?: number;
+  };
+  byStatus?: Array<Record<string, unknown>>;
+  byType?: Array<Record<string, unknown>>;
+  byCategory?: Array<Record<string, unknown>>;
+  byPriority?: Array<Record<string, unknown>>;
+  dailyTrend?: Array<Record<string, unknown>>;
+  topQuestions?: Array<Record<string, unknown>>;
+  topHandlers?: Array<Record<string, unknown>>;
+  recentUnhandled?: Array<Record<string, unknown>>;
+}
+
 export interface CodeBatchItem {
   id: string;
   name?: string | null;
@@ -1282,6 +1316,15 @@ export async function loadPointsRiskReport(query: {
   });
 }
 
+export async function loadFeedbackReport(query: {
+  timeRange?: '7d' | '30d' | '90d';
+  limit?: number;
+} = {}) {
+  return apiRequest<{ item?: FeedbackReport }>('/api/tenant-admin/feedbacks/report', {
+    query: { ...query, limit: query.limit || 20 },
+  });
+}
+
 export async function loadCodeBatches() {
   return apiRequest<{ items?: CodeBatchItem[] }>('/api/tenant-admin/code-batches');
 }
diff --git a/docs/refactor/backend-capability-status.md b/docs/refactor/backend-capability-status.md
index 874ec12a..b84626f1 100644
--- a/docs/refactor/backend-capability-status.md
+++ b/docs/refactor/backend-capability-status.md
@@ -64,10 +64,10 @@
 | 模考交卷报告 | 可联调 | `POST /api/learning/practice-sessions/submit`、`GET /api/learning/practice-sessions/report`、`GET /api/learning/practice-reports`；后端按 session 快照评分、分段统计、错题解析汇总，复合题返回 `questionResults[].subResults` 和部分得分，重复提交幂等 |
 | 学习历史/统计/趋势 | 可联调 | `GET /api/learning/practice-sessions/history`、`GET /api/learning/stats`、`GET /api/learning/trend`；可支撑个人中心、练习历史、正确率趋势和题型分布 |
 | 错题复习计划 | 可联调 | `GET /api/learning/wrong-questions/review-plan` + `POST /api/learning/practice-sessions` 的 `mode=wrong_review`，后端从本人错题本安全组卷 |
-| 学习排行榜 | 可联调 | `GET /api/learning/leaderboard`；租户 `feature_flags.enableLeaderboard` 默认关闭，开启后支持 `questions`、`score`、`vocabulary`、`mock_exam` 四类指标，支持 `all`、`7d`、`30d` 周期和租户/地区/班级范围，返回当前用户排名并拒绝跨租户 session |
+| 学习排行榜 | 可联调 | `GET /api/learning/leaderboard`；租户 `feature_flags.enableLeaderboard` 默认关闭，开启后支持 `questions`、`score`、`vocabulary`、`mock_exam` 四类指标，支持 `all`、`7d`、`30d` 周期和租户/地区/班级范围，返回当前用户排名并拒绝跨租户 session；当前产品默认不在学生端请求排行榜，日常激励以后台配置勋章自动发放为主 |
 | 考试倒计时 | 可联调 | `GET /api/catalog/exam-dates`、`GET /api/profile/exam-countdowns`；返回租户/地区匹配考试日期和 `daysLeft` |
-| 学生预设头像 | 可联调 | `GET/PATCH /api/profile/me`；仅支持 `avatarPreset=male/female` 和系统默认头像路径，后端拒绝直接 `PATCH avatarUrl`，不提供用户头像上传 |
-| 题目反馈/纠错 | 可联调 | `GET/POST /api/profile/feedbacks`，题目必须属于当前租户；租户后台可处理状态流转，处理结果和奖励积分会写入用户站内通知 |
+| 学生预设头像 | 可联调 | `GET/PATCH /api/profile/me`；仅支持 `avatarPreset=male/female` 和系统默认头像路径，后端拒绝直接 `PATCH avatarUrl`，不提供用户头像上传；微信/QQ 登录和 PocketBase 导入脚本均不会把第三方头像 URL 写入学生资料 |
+| 题目反馈/纠错 | 可联调 | `GET/POST /api/profile/feedbacks`，题目必须属于当前租户；租户后台可处理状态流转，处理结果和奖励积分会写入用户站内通知；`GET /api/tenant-admin/feedbacks/report` 已提供 7/30/90 天只读运营聚合，包含状态/类型/分类/优先级分布、处理效率、奖励积分、高频题目和待处理积压 |
 | 签到积分 | 可联调 | `POST /api/profile/check-in`、`GET /api/profile/score-events`；积分流水幂等、事务加锁，重复签到不重复加分；租户可用 `taskType=daily_check_in` 积分任务配置基础/连续签到奖励，后端自动写积分流水和领取记录；真实签到成功会触发 `check_in` 和 `score` 规则勋章自动发放，重复签到不重复发放 |
 | 积分活动/兑换 | 可联调 | `GET /api/profile/activity-tasks`、`POST /api/profile/activity-tasks/claim`、`GET /api/profile/exchange-items`、`POST /api/profile/exchange-items/redeem`、`GET /api/tenant-admin/points-risk-report`；复用 `user_score_events` 积分账本，任务领取和兑换均事务加锁；手动/练习/单词/模考类任务有后端证据校验，反馈解决等系统任务禁止学生自领；兑换支持库存、个人限购、余额校验、幂等 key、优惠券履约、兑换订单和完成/待履约站内通知；租户后台积分风控报表按 7/30/90 天只读聚合异常用户、大额积分事件、高频任务和大额兑换，不直接改账、封禁或冻结权益 |
 | 学生勋章 | 可联调 | `GET /api/profile/badges`；支持分类筛选、已解锁/未解锁展示，后端只返回当前租户当前用户的勋章状态；签到连续天数、积分阈值、反馈解决、积分活动、练习次数、单词掌握和模考成绩规则已支持自动发放，自动/手动获得勋章会写入用户站内通知 |
@@ -140,7 +140,7 @@
 | 积分任务/兑换配置 | 可联调 | `/api/tenant-admin/point-activity-tasks`、`point-activity-claims`、`point-exchange-items`、`point-exchange-orders`、`points-risk-report`；使用 `marketing:points:read/write` 或兼容 `marketing:read/write` 权限，积分风控支持 `marketing:points:risk:read` 且兼容 `marketing:points:read`；支持任务配置、兑换商品配置、领取记录、兑换订单、只读风控报表、审计和跨租户拒绝 |
 | 勋章管理/发放 | 可联调 | `/api/tenant-admin/badges`、`/api/tenant-admin/badge-grants`；支持后台维护、同 `legacyId` 幂等更新、手动发放、重复发放幂等、租户隔离和权限点 `badges:read/write/grant`；`unlockType=check_in/score/feedback_resolved/activity_reward/practice_count/vocabulary_mastered/mock_exam_score` 会由签到、积分奖励、反馈解决、活动任务、练习交卷、单词掌握和模考成绩事件自动发放，并写入用户站内通知 |
 | 考试日期维护 | 可联调 | `/api/tenant-admin/exam-dates`，支持地区维度维护和公开倒计时展示 |
-| 题目反馈处理 | 可联调 | `/api/tenant-admin/feedbacks`、`feedbacks/status`、`feedbacks/events`；支持状态流转、处理备注、审计事件、幂等奖励积分和用户站内通知 |
+| 题目反馈处理 | 可联调 | `/api/tenant-admin/feedbacks`、`feedbacks/report`、`feedbacks/status`、`feedbacks/events`；支持状态流转、处理备注、审计事件、幂等奖励积分、用户站内通知和只读运营聚合报表 |
 | 激活码批次/生成/列表 | 可联调 | `/api/tenant-admin/code-batches`、`activation-codes` |
 | 成员/角色权限/审计 | 可联调 | `/api/tenant-admin/members`、`permissions`、`role-templates`、`audit-logs` |
 | 班级/学生/教师管理 | 可联调 | `/api/tenant-admin/classes`、`classes/members`、`students`、`teachers`，支持班级范围权限和审计 |
diff --git a/docs/refactor/backend-handoff-roadmap.md b/docs/refactor/backend-handoff-roadmap.md
index e6a700da..a9c975e3 100644
--- a/docs/refactor/backend-handoff-roadmap.md
+++ b/docs/refactor/backend-handoff-roadmap.md
@@ -10,7 +10,7 @@
 
 - 平台侧可以管理租户、SaaS 套餐、订阅、订阅账单候选预览/dry-run/批量生成、自动计费 worker、服务费、逾期催缴和用量。
 - 租户侧可以管理品牌、域名、支付账户、登录配置、私密密钥、活动、兑换码、优惠券、成员权限、审计日志、内容入口、分类树、题目集合、练习蓝图、题目、视频、分数线、单词、知识手册、资料资源和题库导出任务。
-- 学生侧已经有题库入口、分类树、题目集合、顺序/随机/全真模拟组卷、答题、错题、收藏、背单词进度、个人中心、男女预设头像、站内通知、勋章、排行榜接口（租户默认关闭）、分数线、视频、订单详情/状态轮询、优惠券领取/抵扣、权益、激活码预检查/兑换、资料下载、AI 择校推荐、积分活动任务和积分兑换的基础 API；签到、积分阈值、反馈解决和积分活动可触发自动勋章发放，反馈处理/奖励、勋章发放和积分兑换会写入用户站内通知。
+- 学生侧已经有题库入口、分类树、题目集合、顺序/随机/全真模拟组卷、答题、错题、收藏、背单词进度、个人中心、男女预设头像、站内通知、勋章、排行榜接口（租户默认关闭）、分数线、视频、订单详情/状态轮询、优惠券领取/抵扣、权益、激活码预检查/兑换、资料下载、AI 择校推荐、积分活动任务和积分兑换的基础 API；签到、积分阈值、反馈解决和积分活动可触发自动勋章发放，反馈处理/奖励、勋章发放和积分兑换会写入用户站内通知；租户后台已具备反馈运营聚合报表和积分风控只读报表。
 - 销售/代理/CRM 已经有邀请码、扫码/分享事件、首绑客资保护、团队关系、统计、CRM 配置、入队、worker 推送和分佣结算基础闭环。
 - 旧题库 JSON、单词模板、知识手册嵌套模板、分数线 JSON 和视频绑定 JSON 已经进入后端 preview/import 管线，由后端负责规范化、校验、幂等、审计和租户隔离。
 
diff --git a/docs/refactor/backend-progress.md b/docs/refactor/backend-progress.md
index ba8658e5..abfe8824 100644
--- a/docs/refactor/backend-progress.md
+++ b/docs/refactor/backend-progress.md
@@ -15,7 +15,7 @@
   - `commerce`：订单创建/列表/详情/状态轮询、支付确认、支付 provider/webhook、激活码预检查/兑换、优惠券领取/抵扣、规则复核、权益查询。
   - `referral`：销售/代理邀请码、首绑客资保护、销售统计、团队关系、CRM 队列、分佣设置、佣金来源汇总、结算单和审核/打款状态。
   - `platform-admin`：平台方租户管理、租户详情、账务资料维护、平台审计日志查询/导出、平台审计告警规则/告警状态流、审计告警外部通知渠道和发送事件、SaaS 套餐、订阅、订阅账单候选预览/dry-run/批量生成、自动计费 worker、服务费收款、逾期标记、内部催缴台账、使用量。
-  - `tenant-admin`：租户资料、品牌、公开设置、域名、支付账户、登录 provider、私密密钥掩码、活动内容、考试日期、题目反馈处理、用户站内通知查看、激活码批次、优惠券规则和核销报表、勋章管理/发放、成员管理、角色模板、班级/学生/教师范围权限、权限矩阵、审计查询。
+  - `tenant-admin`：租户资料、品牌、公开设置、域名、支付账户、登录 provider、私密密钥掩码、活动内容、考试日期、题目反馈处理和运营报表、用户站内通知查看、激活码批次、优惠券规则和核销报表、勋章管理/发放、成员管理、角色模板、班级/学生/教师范围权限、权限矩阵、审计查询。
   - `tenant-content`：租户后台内容入口、任意深度分类树、考试意向标记、题目集合、练习蓝图、题目、视频、分数线、单词、知识手册、资料资源、题目/单词/知识手册/分数线/视频 JSON 导入维护。
   - `tenant`：域名/租户解析。
 - 鉴权上下文已支持 Supabase Auth JWT 和迁移期 `tk_` session 双入口，JWT 通过 `auth.users.id -> platform_users.auth_user_id -> tenant_memberships` 映射业务用户和租户；平台管理员 JWT 已可访问平台后台。
@@ -23,7 +23,7 @@
 - 租户自定义角色模板已落库：`tenant_role_templates` 支持权限、菜单、模块、字段和数据范围配置，成员可通过 `role_template_id` 绑定模板。
 - 班级与学生范围权限已落库：`tenant_classes`、`tenant_class_members` 支持教师/班主任/助教/学生分组，教师按负责班级查看学生，字段权限可脱敏学生手机号。
 - 学生运营管理已落库：`tenant_student_notes`、`tenant_student_followups` 支持学生备注、家校/班主任/销售跟进任务、可见性、指派、完成状态和审计；批量学生 upsert、批量分班、禁用/恢复也已接入权限校验。
-- 旧题库常用运营功能已补齐一批：`exam_dates` 支持学生端考试倒计时和租户后台维护；`reports/report_status_events` 支持学生题目反馈、租户后台状态流转；`user_score_events` 支持每日签到积分流水、租户配置化连续签到奖励和反馈奖励幂等；`badges/user_badges` 支持租户后台勋章维护、手动发放、重复发放幂等和学生个人中心展示；`user_notifications` 支持反馈处理、反馈奖励、勋章发放和积分兑换的学生站内通知；Taro 学生个人中心已接积分任务/兑换/积分明细和消息中心第一版，租户营销中心已接积分任务/每日签到奖励/兑换操作台和用户通知查看第一版。
+- 旧题库常用运营功能已补齐一批：`exam_dates` 支持学生端考试倒计时和租户后台维护；`reports/report_status_events` 支持学生题目反馈、租户后台状态流转和 7/30/90 天只读反馈运营报表；`user_score_events` 支持每日签到积分流水、租户配置化连续签到奖励和反馈奖励幂等；`badges/user_badges` 支持租户后台勋章维护、手动发放、重复发放幂等和学生个人中心展示；`user_notifications` 支持反馈处理、反馈奖励、勋章发放和积分兑换的学生站内通知；Taro 学生个人中心已接积分任务/兑换/积分明细和消息中心第一版，租户营销中心已接反馈运营摘要、积分任务/每日签到奖励/兑换操作台和用户通知查看第一版。
 - 旧题库排行榜主链路已补齐但租户默认关闭：`GET /api/learning/leaderboard` 只有在 `feature_flags.enableLeaderboard=true` 时可用，支持刷题、积分、背单词、模考四类指标，支持全量/7 天/30 天周期，以及租户/地区/班级范围。
 - `learning` 已接入商用访问控制：免费用户每日题量、SVIP 范围、SVIP-only 内容、答题 session 快照保护由后端强制执行。
 - `src/services/supabaseApi.ts` 已加入新 API 客户端方法，供旧 Web 逐步替换和后续 Taro 复用。
@@ -244,6 +244,7 @@ POST /api/tenant-admin/badge-grants
 GET  /api/tenant-admin/exam-dates
 PUT  /api/tenant-admin/exam-dates
 GET  /api/tenant-admin/feedbacks
+GET  /api/tenant-admin/feedbacks/report
 POST /api/tenant-admin/feedbacks/status
 GET  /api/tenant-admin/feedbacks/events
 GET  /api/tenant-admin/code-batches
diff --git a/docs/refactor/frontend-handoff-index.md b/docs/refactor/frontend-handoff-index.md
index 6dbb8f31..166c213a 100644
--- a/docs/refactor/frontend-handoff-index.md
+++ b/docs/refactor/frontend-handoff-index.md
@@ -46,7 +46,7 @@
 - 上线前需要把三套 H5 构建、`runtime-config.json` 人工复核、真实 Auth/RLS、迁移 dry-run、对象存储、支付对账和 `@codex-security` 结果写入 `production-launch-evidence.json`，并通过 `npm run launch:gate`。
 - 可以接入租户品牌、已发布主题、公开素材、功能开关和域名/小程序参数解析；学生端只读 `/api/tenant/resolve` 的 `branding.theme/publicAssets`，租户后台草稿走 `/api/tenant-admin/theme`。
 - 租户后台可以接入角色模板和成员 API：`/api/tenant-admin/role-templates`、`/api/tenant-admin/members`，用于运营、教师、销售、代理等自定义菜单/模块/字段可见性和成员模板绑定。
-- 租户后台可以接入勋章管理、手动发放、积分任务、每日签到奖励、积分兑换和积分风控只读报表：`GET/PUT /api/tenant-admin/badges`、`GET/POST /api/tenant-admin/badge-grants`、`GET/PUT /api/tenant-admin/point-activity-tasks`、`GET /api/tenant-admin/point-activity-claims`、`GET/PUT /api/tenant-admin/point-exchange-items`、`GET /api/tenant-admin/point-exchange-orders`、`GET /api/tenant-admin/points-risk-report`；学生端用 `GET /api/profile/badges` 展示成就，通过 `POST /api/profile/check-in` 自动领取 `daily_check_in` 任务奖励，并通过 `GET /api/profile/activity-tasks`、`POST /api/profile/activity-tasks/claim`、`GET /api/profile/exchange-items`、`POST /api/profile/exchange-items/redeem` 接其它积分活动和兑换。
+- 租户后台可以接入勋章管理、手动发放、积分任务、每日签到奖励、积分兑换、积分风控只读报表和反馈运营报表：`GET/PUT /api/tenant-admin/badges`、`GET/POST /api/tenant-admin/badge-grants`、`GET/PUT /api/tenant-admin/point-activity-tasks`、`GET /api/tenant-admin/point-activity-claims`、`GET/PUT /api/tenant-admin/point-exchange-items`、`GET /api/tenant-admin/point-exchange-orders`、`GET /api/tenant-admin/points-risk-report`、`GET /api/tenant-admin/feedbacks/report`；学生端用 `GET /api/profile/badges` 展示成就，通过 `POST /api/profile/check-in` 自动领取 `daily_check_in` 任务奖励，并通过 `GET /api/profile/activity-tasks`、`POST /api/profile/activity-tasks/claim`、`GET /api/profile/exchange-items`、`POST /api/profile/exchange-items/redeem` 接其它积分活动和兑换。
 - 学生消息中心可以接 `GET /api/profile/notifications`、`POST /api/profile/notifications/status`；租户后台可用 `GET /api/tenant-admin/user-notifications` 做用户通知查看。通知只做展示、跳转和已读/归档状态，业务权限和权益仍以后端源接口为准。
 
 ## 不能误认为已商用完成的部分
@@ -96,11 +96,11 @@
 | 数据看板 | `apps/taro/src/pages/tenant-admin/dashboard/index.tsx` | `tenant-admin/dashboard` |
 | 学生运营 | `apps/taro/src/pages/tenant-admin/students/index.tsx` | `tenant-admin/classes`、`tenant-admin/teachers`、`tenant-admin/students`、`students/bulk-upsert`、`students/status`、`classes/members/bulk-assign`、`students/notes`、`students/followups` |
 | 题库内容 | `apps/taro/src/pages/tenant-admin/content/index.tsx` | `tenant-content/content-entries`、`tenant-content/imports`、`imports/detail`、`imports/issues`、`imports/field-mapping`、`imports/templates`、`imports/post-check`、`tenant-content/exports/questions`、`tenant-content/exports/jobs`、`tenant-content/assets/sign-download`、`tenant-content/assets/sign-preview`、`tenant-content/assets/security-scan-events`、`tenant-content/public-question-banks`、`public-question-banks/adopt`、`public-question-banks/sync`、`public-question-banks/conflicts`、`public-question-banks/conflicts/resolve`、`public-question-banks/conflicts/resolve-batch`、`tenant-content/notifications`、`tenant-content/notifications/status` |
-| 营销中心 | `apps/taro/src/pages/tenant-admin/marketing/index.tsx` | `tenant-admin/coupons`、`code-batches`、`activation-codes`、`crm/config`、`crm/queue`、`commission/settings`、`member-rate`、`summary`、`orders`、`settlements`、`settlements/generate`、`settlements/status`、`tenant-admin/point-activity-tasks`、`tenant-admin/point-activity-claims`、`tenant-admin/point-exchange-items`、`tenant-admin/point-exchange-orders`、`tenant-admin/points-risk-report`、`tenant-admin/user-notifications`；已接 CRM、分佣、优惠券规则/核销报表、积分任务/兑换配置与记录查看、积分风控摘要、用户通知查看第一版 |
+| 营销中心 | `apps/taro/src/pages/tenant-admin/marketing/index.tsx` | `tenant-admin/coupons`、`code-batches`、`activation-codes`、`crm/config`、`crm/queue`、`commission/settings`、`member-rate`、`summary`、`orders`、`settlements`、`settlements/generate`、`settlements/status`、`tenant-admin/feedbacks/report`、`tenant-admin/point-activity-tasks`、`tenant-admin/point-activity-claims`、`tenant-admin/point-exchange-items`、`tenant-admin/point-exchange-orders`、`tenant-admin/points-risk-report`、`tenant-admin/user-notifications`；已接 CRM、分佣、优惠券规则/核销报表、反馈运营摘要、积分任务/兑换配置与记录查看、积分风控摘要、用户通知查看第一版 |
 | 财务运营 | `apps/taro/src/pages/tenant-admin/finance/index.tsx` | `commerce/refunds`、`commerce/refunds/status`、`commerce/operations/anomalies`、`commerce/reconciliation/batches`、`commerce/reconciliation/items`、`commerce/reconciliation/issues/create`、`commerce/reconciliation/issues`、`commerce/reconciliation/issues/status`、`commerce/reconciliation/provider-bills/request`、`commerce/reconciliation/provider-bills/jobs`、`commerce/adjustment-vouchers`、`commerce/adjustment-vouchers/status`、`commerce/adjustment-vouchers/report` |
 | 租户设置 | `apps/taro/src/pages/tenant-admin/settings/index.tsx` | `tenant-admin/overview`、`domains`、`payment-accounts`、`auth-providers`、`theme-templates`、`theme`、`theme/preview`、`theme/publish`、`permissions`、`GET/PUT role-templates`、`POST role-templates/disable`、`GET/PUT members`、`POST members/disable` |
 
-当前租户后台已有第一批运营操作：工作台按权限矩阵隐藏不可见模块；学生运营页支持学生创建/更新、状态禁用/恢复、批量导入、批量分班、学生备注、跟进任务和完成跟进；题库内容页支持公共题库采纳/同步、同步通知查看与已读/忽略、同步冲突查看、单条/批量采纳平台版本或保留本地版本、导入任务详情、异步 job 轮询、导入问题查看、字段映射/模板预览/下载、JSON/CSV/Excel 导入预览和执行、字段别名覆盖和导入后复检详情，也可接 JSON/试卷 payload 同步导出与 PDF/Word 异步导出 job 轮询，完成后用 `assetId` 走后台资源签名下载/预览；营销中心支持 CRM 配置保存、队列按状态查看、分佣规则、成员分佣比例、分佣订单明细、结算单生成、审核通过/驳回、标记线下打款、优惠券规则/核销报表、积分任务/兑换配置、领取/兑换记录查看、积分风控只读摘要和用户通知查看第一版；财务运营页支持退款状态流、官方账单任务、对账异常、差错工单和调整凭证，且只通过后端命令层写审计与状态；租户设置页支持主题模板选择、草稿预览、发布、角色模板创建、编辑、停用、权限点、菜单、模块、字段、基础数据范围配置、成员搜索/新建、成员绑定模板、成员状态和额外权限覆盖。下一批需要继续补更精细的学生导入模板体验、更细数据范围 UI、主题素材库、真实打款 provider、发票、真实生产账单抽样验收和小程序端兼容。
+当前租户后台已有第一批运营操作：工作台按权限矩阵隐藏不可见模块；学生运营页支持学生创建/更新、状态禁用/恢复、批量导入、批量分班、学生备注、跟进任务和完成跟进；题库内容页支持公共题库采纳/同步、同步通知查看与已读/忽略、同步冲突查看、单条/批量采纳平台版本或保留本地版本、导入任务详情、异步 job 轮询、导入问题查看、字段映射/模板预览/下载、JSON/CSV/Excel 导入预览和执行、字段别名覆盖和导入后复检详情，也可接 JSON/试卷 payload 同步导出与 PDF/Word 异步导出 job 轮询，完成后用 `assetId` 走后台资源签名下载/预览；营销中心支持 CRM 配置保存、队列按状态查看、分佣规则、成员分佣比例、分佣订单明细、结算单生成、审核通过/驳回、标记线下打款、优惠券规则/核销报表、反馈运营摘要、积分任务/兑换配置、领取/兑换记录查看、积分风控只读摘要和用户通知查看第一版；财务运营页支持退款状态流、官方账单任务、对账异常、差错工单和调整凭证，且只通过后端命令层写审计与状态；租户设置页支持主题模板选择、草稿预览、发布、角色模板创建、编辑、停用、权限点、菜单、模块、字段、基础数据范围配置、成员搜索/新建、成员绑定模板、成员状态和额外权限覆盖。下一批需要继续补更精细的学生导入模板体验、更细数据范围 UI、主题素材库、真实打款 provider、发票、真实生产账单抽样验收和小程序端兼容。
 
 ## 已落地的 Taro 平台后台页面
 
diff --git a/docs/refactor/implementation-status.md b/docs/refactor/implementation-status.md
index 9dd4b1d3..2a8d43ee 100644
--- a/docs/refactor/implementation-status.md
+++ b/docs/refactor/implementation-status.md
@@ -256,6 +256,7 @@ tenant-admin:
   GET  /api/tenant-admin/exam-dates
   PUT  /api/tenant-admin/exam-dates
   GET  /api/tenant-admin/feedbacks
+  GET  /api/tenant-admin/feedbacks/report
   POST /api/tenant-admin/feedbacks/status
   GET  /api/tenant-admin/feedbacks/events
   GET  /api/tenant-admin/code-batches
diff --git a/docs/refactor/legacy-feature-gap-matrix.md b/docs/refactor/legacy-feature-gap-matrix.md
index cd30e54f..c1390142 100644
--- a/docs/refactor/legacy-feature-gap-matrix.md
+++ b/docs/refactor/legacy-feature-gap-matrix.md
@@ -31,12 +31,12 @@
 | 知识手册 | `Handbook*.tsx` | 已覆盖 | Taro 已接手册科目/章节/条目、RichContent 安全渲染、H5 KaTeX 公式渲染和私有资源 ID 短签名地基第一版；后续补搜索、高亮、目录锚点、小程序公式真机验收和图片资源字段化 |
 | 分数线 | `ScorelinePage.tsx` | 已覆盖 | 动态字段/趋势、后台维护和 JSON 批量导入已有；后续补复杂筛选优化和 AI 择校数据上下文 |
 | 商城/SVIP | `Store.tsx`、`SvipModal.tsx` | 部分覆盖 | 套餐、订单、订单详情/状态轮询、权益、激活码预检查/兑换、优惠券领取/下单抵扣、微信支付/支付宝 provider 主链路、内部退款状态机、微信/支付宝发起退款、退款查询确认、退款通知 webhook、支付/退款补偿 worker、全额退款权益撤销、资金对账手工/API 导入比对、微信/支付宝官方账单下载 worker、异常查询、差错工单和事件轨迹、异常订单运营台、人工调整凭证复核报表已有；Taro 学生收银台/订单详情和租户财务运营台第一版已接；仍缺更完整售后体验、真实生产账单抽样验收和生产账号联调 |
-| 个人中心 | `Profile.tsx` | 部分覆盖 | 基本资料、手机号绑定/换绑、男女预设头像、权益、订单统计、练习历史、学习统计、签到积分、积分活动任务、积分兑换、考试倒计时、趋势、勋章展示和站内通知 API 已有；Taro 个人中心已接学习报告、积分任务、积分兑换、积分明细、消息筛选/已读/归档第一版；继续补账号合并、更细学习建议和预设头像 UI 接入 |
+| 个人中心 | `Profile.tsx` | 部分覆盖 | 基本资料、手机号绑定/换绑、男女预设头像、权益、订单统计、练习历史、学习统计、签到积分、积分活动任务、积分兑换、考试倒计时、趋势、勋章展示和站内通知 API 已有；Taro 个人中心已接学习报告、积分任务、积分兑换、积分明细、消息筛选/已读/归档第一版；后端登录和导入链路不会保存微信/QQ/旧系统头像 URL；继续补账号合并、更细学习建议和预设头像 UI 接入 |
 | 资料下载 | `QuestionExporterPublishModal.tsx` 等 | 部分覆盖 | 资源台账、上传确认、签名下载、PDF/图片预览、动态水印上下文、Taro 学生端水印 traceId 预览/下载确认、worker 复检、内置安全扫描和外部 HTTP scanner 接入层已有；仍缺深度防盗链、真实 AV/内容安全服务联调、转码/CDN 级水印和生命周期策略 |
 | AI 择校推荐 | 业务规划新增 | 部分覆盖 | 已有 SVIP 门禁、学生输入 schema、地区/分数线上下文、稳定 JSON 输出、报告台账、审计和 Taro 学生端基础页；真实 AI provider、prompt 版本管理后台、报告 PDF 渲染和更细推荐算法待补 |
-| 题目反馈 | `02-API接口.md` 用户反馈 | 部分覆盖 | 学生提交、本人列表、租户后台处理、状态事件、反馈奖励积分和站内通知已覆盖；Taro 个人中心消息中心可查看反馈处理/奖励通知；仍缺外部订阅消息/短信提醒、批量统计和内容修复闭环 |
-| 签到积分 | `Profile.tsx`、`02-API接口.md` | 部分覆盖 | 每日签到、连续签到基础、积分流水、重复签到幂等、签到/积分阈值自动发放勋章、积分活动任务、积分兑换商品、优惠券兑换履约、租户后台配置和积分风控只读报表已覆盖；后续补活动效果看板和更多系统触发任务 |
-| 排行榜 | `leaderboard.pb.js`、`02-API接口.md` | 部分覆盖 | 已有刷题数、积分、背单词、模考最高分排行榜，支持租户/地区/班级范围和当前用户排名；后续补防刷、日/周榜预聚合、运营后台排名看板 |
+| 题目反馈 | `02-API接口.md` 用户反馈 | 部分覆盖 | 学生提交、本人列表、租户后台处理、状态事件、反馈奖励积分、站内通知和租户反馈运营聚合报表已覆盖；Taro 个人中心消息中心可查看反馈处理/奖励通知，租户营销中心已接 30 天反馈运营摘要；仍缺外部订阅消息/短信提醒和内容修复闭环 |
+| 签到积分 | `Profile.tsx`、`02-API接口.md` | 部分覆盖 | 每日签到、连续签到基础、积分流水、重复签到幂等、签到/积分阈值自动发放勋章、积分活动任务、积分兑换商品、优惠券兑换履约、租户后台配置和积分风控只读报表已覆盖；学生激励默认以勋章自动发放为主，排行榜不默认开启；后续补更细活动效果看板和更多系统触发任务 |
+| 排行榜 | `leaderboard.pb.js`、`02-API接口.md` | 部分覆盖 | 已有刷题数、积分、背单词、模考最高分排行榜，支持租户/地区/班级范围和当前用户排名；租户默认关闭，学生端默认不请求；后续仅在明确开启活动并压测后补防刷、日/周榜预聚合、运营后台排名看板 |
 
 ## 租户后台功能
 
diff --git a/docs/refactor/next-development-todo.md b/docs/refactor/next-development-todo.md
index 23a82e17..f8cb4cc4 100644
--- a/docs/refactor/next-development-todo.md
+++ b/docs/refactor/next-development-todo.md
@@ -21,9 +21,9 @@
 - 内容导出：题库 JSON、`paper_json`、打印 payload 导出基础已完成，支持集合/入口/分类范围、导出 job、审计、跨租户拒绝、答案/解析开关和复合题子题脱敏。
 - 租户组织范围：班级、班级成员、教师/班主任/助教/学生分组，教师按负责班级查看学生，字段权限可脱敏学生手机号。
 - 学生运营管理：学生批量 upsert、禁用/恢复、批量分班、备注、跟进任务已完成接口和集成测试；Taro 租户学生运营页已接学生创建/更新、状态切换、批量导入、批量分班、备注和跟进任务第一版；后续补批量 CRM 推送、自动学习督导和更细导入模板体验。
-- 旧题库运营缺口已补一批：考试日期/倒计时、题目反馈/纠错处理、每日签到积分和积分流水、学习排行榜已完成接口和集成测试但租户默认关闭。
-- 勋章管理已完成租户后台维护、手动发放、重复发放幂等、学生个人中心展示、权限点和集成测试；签到连续天数、积分阈值、反馈解决、积分活动任务、练习次数、单词掌握和模考成绩自动发放已完成并纳入 API 集成测试；自动/手动发放会写入用户站内通知。学生激励以后台配置勋章自动发放为主，不默认启用排行榜竞争。后续补活动效果看板和更细前端运营配置体验。
-- 积分活动和兑换第一阶段已完成：租户后台可配置积分任务/兑换商品并查看领取/兑换记录，学生端可查询任务、领取奖励、查看兑换商品、兑换并生成 `redeem_cost` 积分流水；优惠券兑换会生成 `coupon_redemptions`，手工/自定义商品进入待履约订单；兑换完成或待履约会写入用户站内通知；Taro 学生个人中心已接积分任务、兑换商品和积分明细第一版，租户营销中心已接积分任务/兑换操作台和积分风控只读摘要第一版。后续补更细活动效果看板。
+- 旧题库运营缺口已补一批：考试日期/倒计时、题目反馈/纠错处理、反馈运营聚合报表、每日签到积分和积分流水、学习排行榜已完成接口和集成测试但租户默认关闭。
+- 勋章管理已完成租户后台维护、手动发放、重复发放幂等、学生个人中心展示、权限点和集成测试；签到连续天数、积分阈值、反馈解决、积分活动任务、练习次数、单词掌握和模考成绩自动发放已完成并纳入 API 集成测试；自动/手动发放会写入用户站内通知。学生激励以后台配置勋章自动发放为主，不默认启用排行榜竞争。后续补更细活动效果看板和更细前端运营配置体验。
+- 积分活动和兑换第一阶段已完成：租户后台可配置积分任务/兑换商品并查看领取/兑换记录，学生端可查询任务、领取奖励、查看兑换商品、兑换并生成 `redeem_cost` 积分流水；优惠券兑换会生成 `coupon_redemptions`，手工/自定义商品进入待履约订单；兑换完成或待履约会写入用户站内通知；Taro 学生个人中心已接积分任务、兑换商品和积分明细第一版，租户营销中心已接积分任务/兑换操作台、反馈运营摘要和积分风控只读摘要第一版。后续补更细活动效果看板。
 - 用户站内通知第一版已完成：反馈处理、反馈奖励、勋章发放、积分兑换会创建 `user_notifications`；学生端可查询/标记状态，租户后台具备 `notifications:read` 权限的成员可查看租户内通知；Taro 学生个人中心已接消息筛选、已读和归档第一版，租户营销中心已接用户通知查看和筛选第一版。后续补独立消息中心增强、外部微信订阅消息/短信和批量统计。
 - 旧商城体验已补齐主链路：订单详情、订单状态轮询、激活码预检查、自用激活码拒绝、优惠券前台领取、下单抵扣、零元订单自动支付开通权益，且手工支付确认已限制为租户后台 `tenant:payment:write` 权限。
 - 优惠券商用规则已补齐后端和 Taro 租户后台第一版：租户后台可配置启停/归档、活动分组、最低金额、优惠封顶、单用户限次、首单限制、适用套餐/地区和 metadata；学生领取/下单会由后端复核规则，后台可查核销明细和按活动/日期/券聚合的核销报表。
@@ -145,7 +145,7 @@
 9. 积分和反馈增强
    - 已完成每日签到、积分流水、反馈提交、租户后台处理、奖励积分幂等。
    - 已完成勋章后台维护、手动发放、学生端展示，以及签到连续天数、积分阈值、反馈解决、积分活动、练习次数、单词掌握和模考成绩自动发放。
-   - 积分兑换、活动任务、优惠券兑换履约、积分风控只读报表和站内通知后端第一阶段已完成；Taro 学生个人中心和租户营销中心已接积分任务/兑换第一版，租户营销中心已接 30 天风控摘要；继续补独立消息中心增强、外部订阅消息/短信、反馈聚合统计和更细活动效果看板。
+   - 积分兑换、活动任务、优惠券兑换履约、积分风控只读报表、反馈运营聚合报表和站内通知后端第一阶段已完成；Taro 学生个人中心和租户营销中心已接积分任务/兑换第一版，租户营销中心已接 30 天风控摘要和反馈运营摘要；继续补独立消息中心增强、外部订阅消息/短信和更细活动效果看板。
 
 10. 数据看板
    - 已完成首版实时聚合接口，覆盖收益、注册趋势、答题次数、收入趋势、题型分布、科目数量、题目总量、套餐销量、运营动态、24h 活跃度和激活码使用情况。
diff --git a/docs/refactor/taro-frontend-integration.md b/docs/refactor/taro-frontend-integration.md
index 4fbaa940..461e3e3d 100644
--- a/docs/refactor/taro-frontend-integration.md
+++ b/docs/refactor/taro-frontend-integration.md
@@ -253,7 +253,7 @@ tenant:<tenantId>:theme
 | 错题复习 | `GET /api/learning/wrong-questions/review-plan`、`POST /api/learning/practice-sessions` with `mode=wrong_review` |
 | 收藏夹 | `GET/POST /api/learning/favorites/questions` |
 | 练习历史/统计 | `GET /api/learning/practice-sessions/history`、`GET /api/learning/stats`、`GET /api/learning/trend` |
-| 学习排行榜 | `GET /api/learning/leaderboard?metric=questions&period=all`，仅当租户 `features.enableLeaderboard=true` 时启用 |
+| 学习排行榜 | `GET /api/learning/leaderboard?metric=questions&period=all`，仅当租户 `features.enableLeaderboard=true` 时启用；默认不请求、不展示 |
 | 题目视频 | `GET /api/questions/{questionId}/videos`、`POST /api/questions/videos/batch`、`POST /api/videos/play` |
 | 题目反馈 | `POST /api/profile/feedbacks`、`GET /api/profile/feedbacks` |
 | 分佣结算 | `GET /api/commission/settings`、`PUT /api/commission/settings`、`PUT /api/commission/member-rate`、`GET /api/commission/summary`、`GET /api/commission/orders`、`GET /api/commission/settlements`、`POST /api/commission/settlements/generate`、`POST /api/commission/settlements/status` |
@@ -277,7 +277,7 @@ tenant:<tenantId>:theme
 | 学生跟进任务 | `GET/PUT /api/tenant-admin/students/followups` |
 | 租户教师 | `GET /api/tenant-admin/teachers` |
 | 租户考试日期 | `GET/PUT /api/tenant-admin/exam-dates` |
-| 租户反馈处理 | `GET /api/tenant-admin/feedbacks`、`POST /api/tenant-admin/feedbacks/status`、`GET /api/tenant-admin/feedbacks/events` |
+| 租户反馈处理 | `GET /api/tenant-admin/feedbacks`、`GET /api/tenant-admin/feedbacks/report`、`POST /api/tenant-admin/feedbacks/status`、`GET /api/tenant-admin/feedbacks/events` |
 | 租户勋章 | `GET/PUT /api/tenant-admin/badges`、`GET/POST /api/tenant-admin/badge-grants` |
 | 租户积分任务/兑换 | `GET/PUT /api/tenant-admin/point-activity-tasks`、`GET /api/tenant-admin/point-activity-claims`、`GET/PUT /api/tenant-admin/point-exchange-items`、`GET /api/tenant-admin/point-exchange-orders` |
 | 公共题库采纳/同步 | `GET /api/tenant-content/public-question-banks`、`POST /api/tenant-content/public-question-banks/adopt`、`POST /api/tenant-content/public-question-banks/sync`、`GET /api/tenant-content/public-question-banks/conflicts?adoptionId=...`、`POST /api/tenant-content/public-question-banks/conflicts/resolve`、`POST /api/tenant-content/public-question-banks/conflicts/resolve-batch` |
@@ -1125,7 +1125,7 @@ GET /api/tenant-content/assets/security-scan-events?assetId=<assetId>&limit=100
 
 ## 个人中心预设头像
 
-学生端不支持用户上传头像。系统只提供男女两种默认头像预设，避免头像上传带来的存储、内容安全、隐私和审核复杂度。前端不要展示文件选择器，不要调用对象存储上传链路，也不要把微信/QQ 返回的头像 URL 写入学生资料。
+学生端不支持用户上传头像。系统只提供男女两种默认头像预设，避免头像上传带来的存储、内容安全、隐私和审核复杂度。前端不要展示文件选择器，不要调用对象存储上传链路，也不要把微信/QQ 返回的头像 URL 写入学生资料。后端登录链路和 PocketBase 导入脚本也会丢弃第三方头像字段，学生展示头像必须来自 `avatarPreset`。
 
 当前 Taro service 使用：
 
@@ -1347,6 +1347,38 @@ GET /api/tenant-admin/points-risk-report?timeRange=30d&limit=20
 - 反馈状态由租户后台处理，学生可用 `GET /api/profile/feedbacks` 查看自己的反馈历史。
 - 租户后台处理反馈时，奖励积分由后端 `idempotency_key` 保证不会重复发放，前端不要重复叠加；状态处理响应可能返回 `autoBadges`。反馈状态、反馈奖励和自动勋章提醒会由后端写入学生站内通知，前端消息中心只负责展示和标记状态。
 
+租户后台反馈运营报表：
+
+```text
+GET /api/tenant-admin/feedbacks/report?timeRange=30d&limit=20
+```
+
+`timeRange` 仅支持 `7d`、`30d`、`90d`。该接口是只读运营聚合，不会修改反馈、积分、勋章或通知：
+
+```json
+{
+  "item": {
+    "range": { "timeRange": "30d", "startDate": "2026-06-01", "endDate": "2026-06-30" },
+    "summary": {
+      "total": 18,
+      "pendingBacklog": 4,
+      "handledInRange": 12,
+      "rewardPoints": 60,
+      "handledRate": 0.6667,
+      "avgHandleHours": 5.25
+    },
+    "byStatus": [],
+    "byType": [],
+    "byCategory": [],
+    "topQuestions": [],
+    "topHandlers": [],
+    "recentUnhandled": []
+  }
+}
+```
+
+当前 Taro 租户营销中心已接 30 天反馈运营摘要。前端可以展示反馈积压、处理率、奖励积分、高优先级数量、高频题目和待处理反馈；不要在报表页直接改反馈状态，处理动作仍走 `POST /api/tenant-admin/feedbacks/status`。
+
 ## 用户站内通知
 
 站内通知用于承接反馈处理、反馈奖励、勋章发放、积分兑换完成或待履约等学生可见事件。它不是权限来源，也不替代订单、权益、积分或勋章接口的真实状态。
@@ -3118,7 +3150,7 @@ GET /api/ai/school-recommendations/detail?reportId=<reportId>
 - Banner/FAQ/公告/激活码/优惠券/积分任务/积分兑换，当前 Taro 租户营销中心已接 `GET/PUT /api/tenant-admin/coupons`、`GET /api/tenant-admin/coupons/redemptions`、`GET /api/tenant-admin/coupons/report`、`GET/PUT /api/tenant-admin/point-activity-tasks`、`GET /api/tenant-admin/point-activity-claims`、`GET/PUT /api/tenant-admin/point-exchange-items`、`GET /api/tenant-admin/point-exchange-orders`，用于配置复杂规则、查看核销明细、活动效果、任务领取和兑换记录。
 - 勋章：`GET/PUT /api/tenant-admin/badges`、`GET/POST /api/tenant-admin/badge-grants`
 - 考试日期：`GET/PUT /api/tenant-admin/exam-dates`
-- 题目反馈：`GET /api/tenant-admin/feedbacks`、`POST /api/tenant-admin/feedbacks/status`、`GET /api/tenant-admin/feedbacks/events`
+- 题目反馈：`GET /api/tenant-admin/feedbacks`、`GET /api/tenant-admin/feedbacks/report`、`POST /api/tenant-admin/feedbacks/status`、`GET /api/tenant-admin/feedbacks/events`
 - 销售/代理/CRM 队列、CRM 配置、CRM 跟进分配策略、分佣规则、成员分佣比例、分佣订单、结算单审核和线下打款登记；当前 Taro 租户营销中心已接 CRM、分佣、优惠券规则和核销报表第一版，财务运营页已接退款、官方账单、对账异常、差错工单和调整凭证第一版。真实打款 provider、发票、生产账单抽样验收和更完整财务复核体验后续增强。
 
 CRM 分配策略由后端执行，前端只提交配置：
diff --git a/scripts/api-integration-test.js b/scripts/api-integration-test.js
index 05cb5236..b8766c6c 100644
--- a/scripts/api-integration-test.js
+++ b/scripts/api-integration-test.js
@@ -7770,12 +7770,15 @@ async function testTenantAdminOps() {
   assert.equal(fakeWechat.requests.at(-1)?.query?.js_code, 'integration-code-001', 'wechat code should be exchanged server-side');
   assert.ok(!JSON.stringify(miniappLogin).includes('session-key-integration-code-001'), 'login response must not leak WeChat session_key');
   assert.ok(!JSON.stringify(miniappLogin).includes('wechat-app-secret-smoke'), 'login response must not leak app secret');
+  assert.equal(miniappLogin.user?.avatarUrl, null, 'wechat miniapp login must not persist client avatarUrl');
+  assert.ok(!JSON.stringify(miniappLogin).includes('https://example.test/avatar.png'), 'wechat miniapp login response must not echo client avatarUrl');
 
   const miniappMe = await request('/api/auth/me', {
     userId: false,
     headers: { authorization: `Bearer ${miniappLogin.session.token}` },
   });
   assert.equal(miniappMe.user?.id, miniappLogin.user.id, 'wechat session should work with auth/me');
+  assert.equal(miniappMe.user?.avatarUrl, null, 'wechat session auth/me should keep avatarUrl empty');
 
   const wechatWebProvider = await request('/api/tenant-admin/auth-providers', {
     userId: TENANT_ADMIN_USER_ID,
@@ -7814,6 +7817,7 @@ async function testTenantAdminOps() {
   assert.ok(fakeWechat.requests.some(item => item.pathname === '/sns/userinfo'), 'wechat web login should fetch userinfo server-side');
   assert.ok(!JSON.stringify(wechatWebLogin).includes('wechat-web-token-web-code-001'), 'wechat web response must not leak access_token');
   assert.ok(!JSON.stringify(wechatWebLogin).includes('wechat-app-secret-smoke'), 'wechat web response must not leak app secret');
+  assert.ok(!JSON.stringify(wechatWebLogin).includes('wechat-web-avatar.png'), 'wechat web response must not echo provider avatar');
 
   const qqProvider = await request('/api/tenant-admin/auth-providers', {
     userId: TENANT_ADMIN_USER_ID,
@@ -7854,6 +7858,8 @@ async function testTenantAdminOps() {
   assert.ok(fakeQq.requests.some(item => item.pathname === '/user/get_user_info'), 'qq login should fetch userinfo server-side');
   assert.ok(!JSON.stringify(qqLogin).includes('qq-token-qq-code-001'), 'qq response must not leak access_token');
   assert.ok(!JSON.stringify(qqLogin).includes('qq-client-secret-smoke'), 'qq response must not leak client secret');
+  assert.equal(qqLogin.user?.avatarUrl, null, 'qq login must not persist provider avatarUrl');
+  assert.ok(!JSON.stringify(qqLogin).includes('qq-avatar.png'), 'qq login response must not echo provider avatar');
 
   const paymentAccount = await request('/api/tenant-admin/payment-accounts', {
     userId: TENANT_ADMIN_USER_ID,
@@ -8283,6 +8289,26 @@ async function testTenantAdminOps() {
   assert.ok(feedbackEvents.items?.some(item => item.toStatus === 'pending'), 'feedback events should include initial pending event');
   assert.ok(feedbackEvents.items?.some(item => item.toStatus === 'resolved'), 'feedback events should include resolved event');
 
+  const feedbackReport = await request('/api/tenant-admin/feedbacks/report', {
+    userId: TENANT_ADMIN_USER_ID,
+    query: { timeRange: '30d', limit: 20 },
+  });
+  assert.ok(feedbackReport.item?.summary?.total >= 1, 'tenant admin feedback report should count created feedback');
+  assert.ok(feedbackReport.item?.summary?.handledInRange >= 1, 'tenant admin feedback report should count handled feedback');
+  assert.ok(feedbackReport.item?.summary?.rewardPoints >= 5, 'tenant admin feedback report should include feedback reward points');
+  assert.ok(
+    feedbackReport.item?.byStatus?.some(item => item.status === 'resolved'),
+    'tenant admin feedback report should group by resolved status',
+  );
+  assert.ok(Array.isArray(feedbackReport.item?.recentUnhandled), 'tenant admin feedback report should expose recent unhandled list');
+
+  const invalidFeedbackReportRange = await request('/api/tenant-admin/feedbacks/report', {
+    userId: TENANT_ADMIN_USER_ID,
+    query: { timeRange: '365d' },
+    expectStatus: 400,
+  });
+  assert.equal(invalidFeedbackReportRange.code, 'INVALID_FEEDBACK_REPORT_RANGE', 'feedback report should reject unsupported range');
+
   const partnerFeedbackDenied = await request('/api/tenant-admin/feedbacks', {
     tenantId: PARTNER_TENANT_ID,
     userId: TENANT_ADMIN_USER_ID,
@@ -8290,6 +8316,13 @@ async function testTenantAdminOps() {
   });
   assert.equal(partnerFeedbackDenied.code, 'TENANT_ADMIN_REQUIRED', 'feedback admin must be tenant isolated');
 
+  const partnerFeedbackReportDenied = await request('/api/tenant-admin/feedbacks/report', {
+    tenantId: PARTNER_TENANT_ID,
+    userId: TENANT_ADMIN_USER_ID,
+    expectStatus: 403,
+  });
+  assert.equal(partnerFeedbackReportDenied.code, 'TENANT_ADMIN_REQUIRED', 'feedback report must be tenant isolated');
+
   const batch = await request('/api/tenant-admin/code-batches', {
     userId: TENANT_ADMIN_USER_ID,
     method: 'PUT',
diff --git a/scripts/import-pocketbase/src/import-json.ts b/scripts/import-pocketbase/src/import-json.ts
index 3de70100..6999240b 100644
--- a/scripts/import-pocketbase/src/import-json.ts
+++ b/scripts/import-pocketbase/src/import-json.ts
@@ -25,6 +25,7 @@ const importSecretValues = process.env.IMPORT_SECRET_VALUES === 'true';
 const sensitiveKeyPattern =
   /(password|token|secret|privatekey|sessionkey|accesskey|appkey|apikey|api_v3_key|notifytoken|aeskey|openid|unionid|wxaccesstoken|wechatsessionkey|smscode|verifycode|verificationcode|captcha)/i;
 const identityKeyPattern = /(phone|email|openid|unionid|sessionkey)/i;
+const externalAvatarKeyPattern = /(avatar|headimg|figureurl|profilephoto|portrait)/i;
 
 const legacyLookupTables = new Set([
   'activation_codes',
@@ -109,7 +110,7 @@ function sanitizeRecord(record: JsonRecord): JsonRecord {
 
 function stripSensitiveKeys(value: unknown, keyPath = ''): unknown {
   const key = keyPath.split('.').pop() || keyPath;
-  if (sensitiveKeyPattern.test(key)) return undefined;
+  if (sensitiveKeyPattern.test(key) || externalAvatarKeyPattern.test(key)) return undefined;
   if (Array.isArray(value)) {
     return value.map((item, index) => stripSensitiveKeys(item, `${keyPath}.${index}`)).filter(item => item !== undefined);
   }
@@ -2293,7 +2294,7 @@ async function normalizeUsers(records: JsonRecord[]) {
         text(r.email),
         text(r.phone),
         text(r.name) || text(r.username),
-        text(r.avatar),
+        null,
         normalizeTenantRole(r.role),
         intValue(r.score),
         dateText(r.lastSeenAt),
diff --git a/supabase/migrations/202606300011_feedback_report_indexes.sql b/supabase/migrations/202606300011_feedback_report_indexes.sql
new file mode 100644
index 00000000..0eb69bcd
--- /dev/null
+++ b/supabase/migrations/202606300011_feedback_report_indexes.sql
@@ -0,0 +1,10 @@
+create index if not exists idx_reports_tenant_created
+  on public.reports(tenant_id, created_at desc);
+
+create index if not exists idx_reports_tenant_handled
+  on public.reports(tenant_id, handled_at desc, handled_by)
+  where handled_at is not null;
+
+create index if not exists idx_score_events_tenant_feedback_reward
+  on public.user_score_events(tenant_id, created_at desc, source_id)
+  where event_type = 'feedback_reward' and source_type = 'reports';