feat: add reconciliation issue workflow

README.md

@@ -22,14 +22,14 @@
 - `apps/worker` 后台任务进程：CRM webhook 队列消费、generic/钉钉/飞书/企微机器人发送、签名、失败重试和日志；commerce worker 可补偿查询微信/支付宝支付和退款状态；assets worker 可复检托管资源元数据并自动下架异常资源；imports worker 可执行大批量导入；public-banks worker 可自动同步公共题库采纳副本；exports worker 可渲染 PDF/Word 导出文件和每日一练 ZIP 图片素材包。
 - 销售/代理分佣结算基础闭环：租户默认比例、成员比例、激活码批次比例、订单/激活码归因、结算单生成、审核、线下打款状态和权限隔离。
 - 订单售后基础闭环：退款请求、审核、处理状态流、微信/支付宝发起退款、微信/支付宝退款查询确认、微信/支付宝退款通知 webhook、退款金额累计、部分/全额退款订单状态、全额退款权益撤销、退款事件和审计日志。
-- 资金对账基础闭环：租户财务/运营可通过 `/api/commerce/reconciliation/*` 导入或预览支付/退款账单行，后端按租户隔离比对本地订单、支付、退款记录，识别已匹配、金额不一致、状态不一致、供应商有本地无、本地有供应商无、重复行和无效行，并写入对账批次、明细和审计日志。
+- 资金对账和差错工单闭环：租户财务/运营可通过 `/api/commerce/reconciliation/*` 导入或预览支付/退款账单行，后端按租户隔离比对本地订单、支付、退款记录，识别已匹配、金额不一致、状态不一致、供应商有本地无、本地有供应商无、重复行和无效行，并写入对账批次、明细和审计日志；异常明细可创建差错工单，支持分配、开始处理、升级、解决、忽略、重开和事件留痕。工单只做财务审核闭环，不直接修改订单、支付、退款或权益。
 - PocketBase schema/数据导入器雏形和导入后校验脚本。
 - 本地 Supabase reset、烟测 seed、API 集成测试、完整重构检查命令。
 
 还没有达到生产交付的部分：
 
 - Supabase Auth/JWT、租户角色模板、班级/教师/学生范围权限已可联调；生产前还要做真实云端 Auth/JWKS 回归和 RLS 深测。
-- 阿里云/腾讯云短信、微信小程序登录、微信网页登录、QQ 登录、手机号绑定/换绑、微信支付、支付宝主链路、微信/支付宝发起退款/查询确认/退款通知、支付/退款补偿 worker 已完成本地适配；资金对账已支持手工/API 账单导入比对，微信/支付宝官方账单自动下载、差错处理工单和真实生产账号联调还没接完。
+- 阿里云/腾讯云短信、微信小程序登录、微信网页登录、QQ 登录、手机号绑定/换绑、微信支付、支付宝主链路、微信/支付宝发起退款/查询确认/退款通知、支付/退款补偿 worker 已完成本地适配；资金对账已支持手工/API 账单导入比对和差错工单处理，微信/支付宝官方账单自动下载、异常订单运营台和真实生产账号联调还没接完。
 - OSS/COS/Supabase Storage 上传下载签名 provider 已接入；上传后校验、PDF/图片预览、资源访问事件、锁定资源 CDN 边界和资源复检 worker 已完成，杀毒扫描、视频动态水印、CDN 刷新和对象生命周期策略还没完成。
 - Excel/CSV 导入解析已完成并复用 `content_import_jobs/items/issues` 管线；大批量异步导入 worker 基础已接入，支持 queued job 消费、重试和审计；导入后复检、模板下载和字段映射 API 已完成，前端 UI 待接。
 - 题库导出已完成服务端结构化 payload、PDF/Word 二进制 worker、每日一练基础导出和每日一练 ZIP 图片素材包；后续还要补更精细试卷模板、多模板排版和导出操作台体验。
@@ -278,7 +278,7 @@ dry-run 会检查导出目录、JSON 形态、核心集合缺失、重复/缺失
 apps/api/src/features/
   auth/              短信登录、迁移期 session、微信小程序登录、微信网页登录、QQ 登录
   catalog/           学生端目录、内容入口、分类树、题目集合、资料、商城只读接口
-  commerce/          订单、支付确认、退款、激活码、优惠券、权益、资金对账
+  commerce/          订单、支付确认、退款、激活码、优惠券、权益、资金对账和差错工单
   health/            健康检查
   learning/          练习 session 组卷、答题、错题、收藏、学习进度、排行榜
   platform-admin/    平台方租户、SaaS 套餐、订阅、账单、用量
@@ -309,7 +309,7 @@ API 身份上下文：
 - 题库入口和分类使用 `content_entries/content_nodes`；题目列表和练习规则使用 `question_collections/practice_blueprints`，前端不要再把旧树字段当成唯一业务结构。
 - 批量导入必须先写 `content_import_jobs/items/issues`，保留原始 payload、规范化 payload、逐行问题和审计记录。题目、单词、知识手册、分数线和视频 JSON/CSV/Excel 导入已走这套后台校验管线；大批量任务可提交 `executionMode=async`，由 imports worker 消费，前端只轮询 job 状态和展示 issues。
 - 题库导出必须由后端按权限生成，不允许前端直接读取数据库拼导出文件；不开启答案/解析时，顶层题目和复合题子题都必须脱敏；PDF/Word/每日一练 ZIP 只通过 exports worker 写入 `content_assets` 后再签名下载/预览。
-- 支付 webhook 必须先设计幂等键和验签流程，再进入生产使用；生产环境还应定时运行 commerce worker 兜底供应商漏通知和处理中退款，并定期通过资金对账接口导入供应商账单核对本地订单。
+- 支付 webhook 必须先设计幂等键和验签流程，再进入生产使用；生产环境还应定时运行 commerce worker 兜底供应商漏通知和处理中退款，并定期通过资金对账接口导入供应商账单核对本地订单。对账差错工单只允许记录财务处理结论和凭证，不允许前端或工单接口直接篡改订单、支付、退款或权益状态。
 
 ## 最近一次验证
 
@@ -338,4 +338,4 @@ git diff --check
 2. 继续补 Taro 前端：学生端视频/反馈/模考报告/订单收银台，租户后台写入表单/导入操作台/公共题库同步/角色模板 UI，平台后台租户详情/审计/自动计费增强，小程序兼容验证。
 3. 对象存储 CDN 防盗链、杀毒扫描、视频动态水印和生命周期策略。
 4. 题库导出模板精排、导出操作台、真实数据 dry-run、导入字段映射 UI 和复检结果操作台。
-5. 真实 OAuth/短信/支付生产账号联调、微信/支付宝官方账单自动下载与差错处理台、公共题库版本通知/冲突处理操作台、积分活动深化，以及排行榜防刷/预聚合。
+5. 真实 OAuth/短信/支付生产账号联调、微信/支付宝官方账单自动下载、异常订单运营台、公共题库版本通知/冲突处理操作台、积分活动深化，以及排行榜防刷/预聚合。

apps/api/src/features/commerce/index.ts

@@ -18,11 +18,15 @@ import {
   updateRefundStatusRoute,
 } from './routes.js';
 import {
+  createReconciliationIssueRoute,
   importReconciliationRoute,
   previewReconciliationRoute,
   reconciliationAnomaliesRoute,
   reconciliationBatchesRoute,
+  reconciliationIssueEventsRoute,
+  reconciliationIssuesRoute,
   reconciliationItemsRoute,
+  updateReconciliationIssueStatusRoute,
 } from './reconciliation.js';
 
 export const commerceRoutes: RouteDefinition[] = [
@@ -48,6 +52,10 @@ export const commerceRoutes: RouteDefinition[] = [
   ['GET', '/api/commerce/reconciliation/batches', reconciliationBatchesRoute],
   ['GET', '/api/commerce/reconciliation/items', reconciliationItemsRoute],
   ['GET', '/api/commerce/reconciliation/anomalies', reconciliationAnomaliesRoute],
+  ['POST', '/api/commerce/reconciliation/issues/create', createReconciliationIssueRoute],
+  ['GET', '/api/commerce/reconciliation/issues', reconciliationIssuesRoute],
+  ['POST', '/api/commerce/reconciliation/issues/status', updateReconciliationIssueStatusRoute],
+  ['GET', '/api/commerce/reconciliation/issues/events', reconciliationIssueEventsRoute],
   ['POST', '/api/commerce/activation-codes/check', checkActivationCodeRoute],
   ['POST', '/api/commerce/activation-codes/redeem', redeemActivationCodeRoute],
   ['POST', '/api/commerce/coupons/claim', claimCouponRoute],

apps/api/src/features/commerce/reconciliation.ts

@@ -19,9 +19,37 @@ type MatchStatus =
   | 'duplicate'
   | 'ignored';
 type Severity = 'info' | 'warning' | 'error' | 'critical';
+type ReconciliationIssueStatus = 'open' | 'investigating' | 'resolved' | 'ignored' | 'escalated';
+type ReconciliationResolutionType =
+  | 'none'
+  | 'provider_confirmed'
+  | 'local_corrected'
+  | 'manual_adjustment'
+  | 'false_positive'
+  | 'duplicate'
+  | 'write_off';
+type ReconciliationIssueAction = 'start' | 'assign' | 'resolve' | 'ignore' | 'escalate' | 'reopen';
 
 const BILL_TYPES = new Set<BillType>(['payment', 'refund', 'combined']);
 const SOURCES = new Set<ReconciliationSource>(['manual_upload', 'provider_download', 'api', 'worker']);
+const ACTIONABLE_MATCH_STATUSES = new Set<MatchStatus>([
+  'amount_mismatch',
+  'status_mismatch',
+  'missing_local',
+  'missing_provider',
+  'duplicate',
+]);
+const ISSUE_STATUSES = new Set<ReconciliationIssueStatus>(['open', 'investigating', 'resolved', 'ignored', 'escalated']);
+const RESOLUTION_TYPES = new Set<ReconciliationResolutionType>([
+  'none',
+  'provider_confirmed',
+  'local_corrected',
+  'manual_adjustment',
+  'false_positive',
+  'duplicate',
+  'write_off',
+]);
+const ISSUE_ACTIONS = new Set<ReconciliationIssueAction>(['start', 'assign', 'resolve', 'ignore', 'escalate', 'reopen']);
 const PROVIDER_SUCCESS_STATUSES = new Set([
   'success',
   'succeeded',
@@ -180,6 +208,32 @@ function objectValue(value: unknown): RawBillRow {
   return value && typeof value === 'object' && !Array.isArray(value) ? value as RawBillRow : {};
 }
 
+function nullableString(value: unknown) {
+  return typeof value === 'string' && value.trim() ? value.trim() : null;
+}
+
+function jsonBodyValue(value: unknown) {
+  return JSON.stringify(objectValue(value));
+}
+
+function optionalChoice<T extends string>(value: unknown, allowed: Set<T>, fallback: T, code = 'INVALID_FIELD_VALUE') {
+  const candidate = (nullableString(value) || fallback) as T;
+  if (!allowed.has(candidate)) {
+    throw new HttpError(400, `Invalid value: ${candidate}`, code);
+  }
+  return candidate;
+}
+
+function timestampValue(value: unknown, fieldName: string) {
+  const raw = nullableString(value);
+  if (!raw) return null;
+  const date = new Date(raw);
+  if (Number.isNaN(date.getTime())) {
+    throw new HttpError(400, `${fieldName} must be a valid timestamp`, 'INVALID_TIMESTAMP');
+  }
+  return date.toISOString();
+}
+
 function optionalRowString(row: RawBillRow, keys: string[]) {
   for (const key of keys) {
     const value = row[key];
@@ -843,6 +897,59 @@ function itemPayload(row: Record<string, unknown>) {
   };
 }
 
+function issuePayload(row: Record<string, unknown>) {
+  return {
+    id: row.id,
+    issueNo: row.issueNo,
+    batchId: row.batchId,
+    itemId: row.itemId,
+    provider: row.provider,
+    transactionType: row.transactionType,
+    issueCode: row.issueCode,
+    matchStatus: row.matchStatus,
+    severity: row.severity,
+    status: row.status,
+    resolutionType: row.resolutionType,
+    orderId: row.orderId,
+    paymentId: row.paymentId,
+    refundRequestId: row.refundRequestId,
+    orderNo: row.orderNo,
+    refundNo: row.refundNo,
+    providerTradeNo: row.providerTradeNo,
+    providerRefundNo: row.providerRefundNo,
+    amountCents: row.amountCents,
+    refundAmountCents: row.refundAmountCents,
+    assignedTo: row.assignedTo,
+    assignedToName: row.assignedToName,
+    createdBy: row.createdBy,
+    createdByName: row.createdByName,
+    resolvedBy: row.resolvedBy,
+    resolvedByName: row.resolvedByName,
+    resolvedAt: row.resolvedAt,
+    dueAt: row.dueAt,
+    summary: row.summary,
+    resolutionNote: row.resolutionNote,
+    metadata: row.metadata || {},
+    createdAt: row.createdAt,
+    updatedAt: row.updatedAt,
+  };
+}
+
+function issueEventPayload(row: Record<string, unknown>) {
+  return {
+    id: row.id,
+    issueId: row.issueId,
+    fromStatus: row.fromStatus,
+    toStatus: row.toStatus,
+    eventType: row.eventType,
+    actorUserId: row.actorUserId,
+    actorName: row.actorName,
+    note: row.note,
+    details: row.details || {},
+    createdAt: row.createdAt,
+  };
+}
+
 async function recordReconciliationAudit(client: pg.PoolClient, auth: TenantAdminAuth, action: string, targetId: string | null, details: Record<string, unknown>) {
   await client.query(
     `
@@ -853,6 +960,99 @@ async function recordReconciliationAudit(client: pg.PoolClient, auth: TenantAdmi
   );
 }
 
+async function recordReconciliationIssueEvent(
+  client: pg.PoolClient,
+  auth: TenantAdminAuth,
+  input: {
+    issueId: string;
+    fromStatus?: string | null;
+    toStatus?: string | null;
+    eventType: string;
+    note?: string | null;
+    details?: Record<string, unknown>;
+  },
+) {
+  await client.query(
+    `
+    insert into public.commerce_reconciliation_issue_events (
+      tenant_id, issue_id, from_status, to_status, event_type, actor_user_id, note, details
+    )
+    values ($1, $2, $3, $4, $5, $6, $7, $8::jsonb)
+    `,
+    [
+      auth.tenantId,
+      input.issueId,
+      input.fromStatus || null,
+      input.toStatus || null,
+      input.eventType,
+      auth.userId,
+      input.note || null,
+      JSON.stringify(input.details || {}),
+    ],
+  );
+}
+
+async function ensureAssignableTenantMember(client: pg.PoolClient, tenantId: string, userId: string | null) {
+  if (!userId) return null;
+  const result = await client.query<{ id: string }>(
+    `
+    select tm.user_id as id
+    from public.tenant_memberships tm
+    where tm.tenant_id = $1
+      and tm.user_id = $2
+      and tm.status = 'active'
+      and tm.role in ('tenant_owner', 'tenant_admin', 'tenant_operator', 'teacher', 'sales', 'agent')
+    limit 1
+    `,
+    [tenantId, userId],
+  );
+  if (!result.rows[0]) {
+    throw new HttpError(400, 'Assignee must be an active tenant staff member', 'RECONCILIATION_ASSIGNEE_INVALID');
+  }
+  return userId;
+}
+
+function nextIssueNo() {
+  const dateKey = new Date().toISOString().slice(0, 10).replace(/-/g, '');
+  return `RC-${dateKey}-${crypto.randomInt(100000, 999999)}`;
+}
+
+function issueSummaryForItem(item: Record<string, unknown>, summary: string | null) {
+  if (summary) return summary;
+  const identity = item.orderNo || item.refundNo || item.providerTradeNo || item.providerRefundNo || item.id;
+  return `${item.issueCode || item.matchStatus || 'RECONCILIATION_ISSUE'} ${identity}`;
+}
+
+async function fetchIssueForTenant(client: pg.PoolClient, tenantId: string, issueId: string, lock = false) {
+  const result = await client.query<Record<string, unknown>>(
+    `
+    select i.id, i.issue_no as "issueNo", i.batch_id as "batchId", i.item_id as "itemId",
+           i.provider, i.transaction_type as "transactionType", i.issue_code as "issueCode",
+           i.match_status as "matchStatus", i.severity, i.status,
+           i.resolution_type as "resolutionType", i.order_id as "orderId",
+           i.payment_id as "paymentId", i.refund_request_id as "refundRequestId",
+           i.order_no as "orderNo", i.refund_no as "refundNo",
+           i.provider_trade_no as "providerTradeNo", i.provider_refund_no as "providerRefundNo",
+           i.amount_cents as "amountCents", i.refund_amount_cents as "refundAmountCents",
+           i.assigned_to as "assignedTo", assignee.name as "assignedToName",
+           i.created_by as "createdBy", creator.name as "createdByName",
+           i.resolved_by as "resolvedBy", resolver.name as "resolvedByName",
+           i.resolved_at as "resolvedAt", i.due_at as "dueAt", i.summary,
+           i.resolution_note as "resolutionNote", i.metadata,
+           i.created_at as "createdAt", i.updated_at as "updatedAt"
+    from public.commerce_reconciliation_issues i
+    left join public.platform_users assignee on assignee.id = i.assigned_to
+    left join public.platform_users creator on creator.id = i.created_by
+    left join public.platform_users resolver on resolver.id = i.resolved_by
+    where i.tenant_id = $1 and i.id = $2
+    limit 1
+    ${lock ? 'for update of i' : ''}
+    `,
+    [tenantId, issueId],
+  );
+  return result.rows[0] || null;
+}
+
 async function authorizeRead(ctx: RequestContext) {
   const auth = await requireTenantAdmin(ctx);
   requireTenantPermission(auth, 'tenant:reconciliation:read');
@@ -1163,3 +1363,394 @@ export async function reconciliationAnomaliesRoute(ctx: RequestContext) {
     paymentEventErrors,
   };
 }
+
+export async function createReconciliationIssueRoute(ctx: RequestContext) {
+  const auth = await authorizeWrite(ctx);
+  const body = await readJsonBody(ctx);
+  const itemId = requiredString(body, 'itemId');
+  const assignedTo = nullableString(body.assignedTo) || nullableString(body.assignedToUserId);
+  const dueAt = timestampValue(body.dueAt, 'dueAt');
+  const summary = nullableString(body.summary);
+  const note = nullableString(body.note);
+
+  const result = await transaction(async client => {
+    const itemResult = await client.query<Record<string, unknown>>(
+      `
+      select id, batch_id as "batchId", provider, transaction_type as "transactionType",
+             provider_trade_no as "providerTradeNo", provider_refund_no as "providerRefundNo",
+             order_no as "orderNo", refund_no as "refundNo",
+             amount_cents as "amountCents", refund_amount_cents as "refundAmountCents",
+             order_id as "orderId", payment_id as "paymentId", refund_request_id as "refundRequestId",
+             match_status as "matchStatus", severity, issue_code as "issueCode", details
+      from public.commerce_reconciliation_items
+      where tenant_id = $1 and id = $2
+      limit 1
+      `,
+      [auth.tenantId, itemId],
+    );
+    const item = itemResult.rows[0];
+    if (!item) throw new HttpError(404, 'Reconciliation item not found', 'RECONCILIATION_ITEM_NOT_FOUND');
+    if (!ACTIONABLE_MATCH_STATUSES.has(item.matchStatus as MatchStatus)) {
+      throw new HttpError(400, 'Reconciliation item is not actionable', 'RECONCILIATION_ITEM_NOT_ACTIONABLE');
+    }
+
+    const existing = await client.query<Record<string, unknown>>(
+      `
+      select i.id, i.issue_no as "issueNo", i.batch_id as "batchId", i.item_id as "itemId",
+             i.provider, i.transaction_type as "transactionType", i.issue_code as "issueCode",
+             i.match_status as "matchStatus", i.severity, i.status,
+             i.resolution_type as "resolutionType", i.order_id as "orderId",
+             i.payment_id as "paymentId", i.refund_request_id as "refundRequestId",
+             i.order_no as "orderNo", i.refund_no as "refundNo",
+             i.provider_trade_no as "providerTradeNo", i.provider_refund_no as "providerRefundNo",
+             i.amount_cents as "amountCents", i.refund_amount_cents as "refundAmountCents",
+             i.assigned_to as "assignedTo", assignee.name as "assignedToName",
+             i.created_by as "createdBy", creator.name as "createdByName",
+             i.resolved_by as "resolvedBy", resolver.name as "resolvedByName",
+             i.resolved_at as "resolvedAt", i.due_at as "dueAt", i.summary,
+             i.resolution_note as "resolutionNote", i.metadata,
+             i.created_at as "createdAt", i.updated_at as "updatedAt"
+      from public.commerce_reconciliation_issues i
+      left join public.platform_users assignee on assignee.id = i.assigned_to
+      left join public.platform_users creator on creator.id = i.created_by
+      left join public.platform_users resolver on resolver.id = i.resolved_by
+      where i.tenant_id = $1
+        and i.item_id = $2
+        and i.status in ('open', 'investigating', 'escalated')
+      order by i.created_at desc
+      limit 1
+      `,
+      [auth.tenantId, itemId],
+    );
+    if (existing.rows[0]) return { issue: existing.rows[0], idempotent: true };
+
+    const assignee = await ensureAssignableTenantMember(client, auth.tenantId, assignedTo);
+    const issue = await client.query<Record<string, unknown>>(
+      `
+      insert into public.commerce_reconciliation_issues (
+        tenant_id, batch_id, item_id, issue_no, provider, transaction_type,
+        issue_code, match_status, severity, status, resolution_type,
+        order_id, payment_id, refund_request_id, order_no, refund_no,
+        provider_trade_no, provider_refund_no, amount_cents, refund_amount_cents,
+        assigned_to, created_by, due_at, summary, metadata
+      )
+      values (
+        $1, $2::uuid, $3::uuid, $4, $5, $6,
+        $7, $8, $9, 'open', 'none',
+        $10::uuid, $11::uuid, $12::uuid, $13, $14,
+        $15, $16, $17, $18,
+        $19::uuid, $20::uuid, $21::timestamptz, $22, $23::jsonb
+      )
+      returning id, issue_no as "issueNo", batch_id as "batchId", item_id as "itemId",
+                provider, transaction_type as "transactionType", issue_code as "issueCode",
+                match_status as "matchStatus", severity, status,
+                resolution_type as "resolutionType", order_id as "orderId",
+                payment_id as "paymentId", refund_request_id as "refundRequestId",
+                order_no as "orderNo", refund_no as "refundNo",
+                provider_trade_no as "providerTradeNo", provider_refund_no as "providerRefundNo",
+                amount_cents as "amountCents", refund_amount_cents as "refundAmountCents",
+                assigned_to as "assignedTo", created_by as "createdBy", resolved_by as "resolvedBy",
+                resolved_at as "resolvedAt", due_at as "dueAt", summary,
+                resolution_note as "resolutionNote", metadata, created_at as "createdAt",
+                updated_at as "updatedAt"
+      `,
+      [
+        auth.tenantId,
+        item.batchId,
+        item.id,
+        nextIssueNo(),
+        item.provider,
+        item.transactionType,
+        item.issueCode,
+        item.matchStatus,
+        item.severity,
+        item.orderId,
+        item.paymentId,
+        item.refundRequestId,
+        item.orderNo,
+        item.refundNo,
+        item.providerTradeNo,
+        item.providerRefundNo,
+        item.amountCents,
+        item.refundAmountCents,
+        assignee,
+        auth.userId,
+        dueAt,
+        issueSummaryForItem(item, summary),
+        jsonBodyValue(body.metadata),
+      ],
+    );
+
+    const created = await fetchIssueForTenant(client, auth.tenantId, String(issue.rows[0].id));
+    await recordReconciliationIssueEvent(client, auth, {
+      issueId: String(issue.rows[0].id),
+      toStatus: 'open',
+      eventType: 'created',
+      note,
+      details: {
+        itemId,
+        assignedTo: assignee,
+        dueAt,
+        matchStatus: item.matchStatus,
+        issueCode: item.issueCode,
+      },
+    });
+    await recordReconciliationAudit(client, auth, 'commerce.reconciliation_issue.created', String(issue.rows[0].id), {
+      itemId,
+      batchId: item.batchId,
+      assignedTo: assignee,
+      dueAt,
+      matchStatus: item.matchStatus,
+      issueCode: item.issueCode,
+    });
+
+    return { issue: created || issue.rows[0], idempotent: false };
+  });
+
+  return { item: issuePayload(result.issue), idempotent: result.idempotent };
+}
+
+export async function reconciliationIssuesRoute(ctx: RequestContext) {
+  const auth = await authorizeRead(ctx);
+  const limit = intParam(ctx, 'limit', 50, 200);
+  const status = stringParam(ctx, 'status');
+  const severity = stringParam(ctx, 'severity');
+  const assignedTo = stringParam(ctx, 'assignedTo') || stringParam(ctx, 'assignedToUserId');
+  const batchId = stringParam(ctx, 'batchId');
+  const orderNo = stringParam(ctx, 'orderNo');
+
+  const params: unknown[] = [auth.tenantId, limit];
+  const where = ['i.tenant_id = $1'];
+  if (status) {
+    if (!ISSUE_STATUSES.has(status as ReconciliationIssueStatus)) {
+      throw new HttpError(400, 'status is invalid', 'RECONCILIATION_ISSUE_STATUS_INVALID');
+    }
+    params.push(status);
+    where.push(`i.status = $${params.length}`);
+  }
+  if (severity) {
+    params.push(severity);
+    where.push(`i.severity = $${params.length}`);
+  }
+  if (assignedTo) {
+    params.push(assignedTo);
+    where.push(`i.assigned_to = $${params.length}::uuid`);
+  }
+  if (batchId) {
+    params.push(batchId);
+    where.push(`i.batch_id = $${params.length}::uuid`);
+  }
+  if (orderNo) {
+    params.push(orderNo);
+    where.push(`i.order_no = $${params.length}`);
+  }
+
+  const items = await query<Record<string, unknown>>(
+    `
+    select i.id, i.issue_no as "issueNo", i.batch_id as "batchId", i.item_id as "itemId",
+           i.provider, i.transaction_type as "transactionType", i.issue_code as "issueCode",
+           i.match_status as "matchStatus", i.severity, i.status,
+           i.resolution_type as "resolutionType", i.order_id as "orderId",
+           i.payment_id as "paymentId", i.refund_request_id as "refundRequestId",
+           i.order_no as "orderNo", i.refund_no as "refundNo",
+           i.provider_trade_no as "providerTradeNo", i.provider_refund_no as "providerRefundNo",
+           i.amount_cents as "amountCents", i.refund_amount_cents as "refundAmountCents",
+           i.assigned_to as "assignedTo", assignee.name as "assignedToName",
+           i.created_by as "createdBy", creator.name as "createdByName",
+           i.resolved_by as "resolvedBy", resolver.name as "resolvedByName",
+           i.resolved_at as "resolvedAt", i.due_at as "dueAt", i.summary,
+           i.resolution_note as "resolutionNote", i.metadata,
+           i.created_at as "createdAt", i.updated_at as "updatedAt"
+    from public.commerce_reconciliation_issues i
+    left join public.platform_users assignee on assignee.id = i.assigned_to
+    left join public.platform_users creator on creator.id = i.created_by
+    left join public.platform_users resolver on resolver.id = i.resolved_by
+    where ${where.join(' and ')}
+    order by
+      case i.status
+        when 'open' then 1
+        when 'investigating' then 2
+        when 'escalated' then 3
+        when 'resolved' then 4
+        else 5
+      end,
+      i.severity desc,
+      i.created_at desc
+    limit $2
+    `,
+    params,
+  );
+  return { items: items.map(issuePayload) };
+}
+
+export async function updateReconciliationIssueStatusRoute(ctx: RequestContext) {
+  const auth = await authorizeWrite(ctx);
+  const body = await readJsonBody(ctx);
+  const issueId = requiredString(body, 'issueId');
+  const action = optionalChoice(body.action, ISSUE_ACTIONS, 'start', 'RECONCILIATION_ISSUE_ACTION_INVALID');
+  const note = nullableString(body.note);
+  const dueAt = timestampValue(body.dueAt, 'dueAt');
+  const assignedTo = nullableString(body.assignedTo) || nullableString(body.assignedToUserId);
+  const resolutionTypeInput = nullableString(body.resolutionType);
+
+  const result = await transaction(async client => {
+    const issue = await fetchIssueForTenant(client, auth.tenantId, issueId, true);
+    if (!issue) throw new HttpError(404, 'Reconciliation issue not found', 'RECONCILIATION_ISSUE_NOT_FOUND');
+
+    const currentStatus = String(issue.status) as ReconciliationIssueStatus;
+    let nextStatus = currentStatus;
+    let nextResolutionType = String(issue.resolutionType || 'none') as ReconciliationResolutionType;
+    let resolvedBy: string | null = String(issue.resolvedBy || '') || null;
+    let resolvedAt: string | null = String(issue.resolvedAt || '') || null;
+    let resolutionNote = nullableString(body.resolutionNote) || nullableString(body.note) || String(issue.resolutionNote || '') || null;
+    const assignee = assignedTo ? await ensureAssignableTenantMember(client, auth.tenantId, assignedTo) : null;
+    const details: Record<string, unknown> = {
+      action,
+      previousStatus: currentStatus,
+    };
+
+    if (action === 'start') {
+      if (!['open', 'escalated'].includes(currentStatus)) {
+        throw new HttpError(409, 'Only open or escalated issues can be started', 'RECONCILIATION_ISSUE_STATUS_CONFLICT');
+      }
+      nextStatus = 'investigating';
+    } else if (action === 'assign') {
+      if (!assignee) {
+        throw new HttpError(400, 'assignedTo is required for assign action', 'RECONCILIATION_ASSIGNEE_REQUIRED');
+      }
+      details.assignedTo = assignee;
+    } else if (action === 'resolve') {
+      if (['resolved', 'ignored'].includes(currentStatus)) {
+        throw new HttpError(409, 'Closed reconciliation issues must be reopened first', 'RECONCILIATION_ISSUE_STATUS_CONFLICT');
+      }
+      nextResolutionType = optionalChoice(
+        resolutionTypeInput,
+        RESOLUTION_TYPES,
+        'manual_adjustment',
+        'RECONCILIATION_RESOLUTION_TYPE_INVALID',
+      );
+      if (nextResolutionType === 'none') {
+        throw new HttpError(400, 'resolutionType is required when resolving an issue', 'RECONCILIATION_RESOLUTION_REQUIRED');
+      }
+      nextStatus = 'resolved';
+      resolvedBy = auth.userId;
+      resolvedAt = new Date().toISOString();
+      details.resolutionType = nextResolutionType;
+    } else if (action === 'ignore') {
+      if (['resolved', 'ignored'].includes(currentStatus)) {
+        throw new HttpError(409, 'Closed reconciliation issues must be reopened first', 'RECONCILIATION_ISSUE_STATUS_CONFLICT');
+      }
+      nextResolutionType = optionalChoice(
+        resolutionTypeInput,
+        RESOLUTION_TYPES,
+        'false_positive',
+        'RECONCILIATION_RESOLUTION_TYPE_INVALID',
+      );
+      if (nextResolutionType === 'none') nextResolutionType = 'false_positive';
+      nextStatus = 'ignored';
+      resolvedBy = auth.userId;
+      resolvedAt = new Date().toISOString();
+      details.resolutionType = nextResolutionType;
+    } else if (action === 'escalate') {
+      if (['resolved', 'ignored'].includes(currentStatus)) {
+        throw new HttpError(409, 'Closed reconciliation issues must be reopened first', 'RECONCILIATION_ISSUE_STATUS_CONFLICT');
+      }
+      nextStatus = 'escalated';
+    } else if (action === 'reopen') {
+      if (!['resolved', 'ignored'].includes(currentStatus)) {
+        throw new HttpError(409, 'Only closed reconciliation issues can be reopened', 'RECONCILIATION_ISSUE_STATUS_CONFLICT');
+      }
+      nextStatus = 'open';
+      nextResolutionType = 'none';
+      resolvedBy = null;
+      resolvedAt = null;
+      resolutionNote = null;
+    }
+
+    const update = await client.query<Record<string, unknown>>(
+      `
+      update public.commerce_reconciliation_issues
+      set status = $3,
+          resolution_type = $4,
+          resolution_note = $5,
+          assigned_to = coalesce($6::uuid, assigned_to),
+          due_at = coalesce($7::timestamptz, due_at),
+          resolved_by = $8::uuid,
+          resolved_at = $9::timestamptz,
+          metadata = metadata || $10::jsonb,
+          updated_at = now()
+      where tenant_id = $1 and id = $2
+      returning id
+      `,
+      [
+        auth.tenantId,
+        issueId,
+        nextStatus,
+        nextResolutionType,
+        resolutionNote,
+        assignee,
+        dueAt,
+        resolvedBy,
+        resolvedAt,
+        jsonBodyValue(body.metadata),
+      ],
+    );
+    if (!update.rows[0]) throw new HttpError(404, 'Reconciliation issue not found', 'RECONCILIATION_ISSUE_NOT_FOUND');
+
+    await recordReconciliationIssueEvent(client, auth, {
+      issueId,
+      fromStatus: currentStatus,
+      toStatus: nextStatus,
+      eventType: action,
+      note,
+      details: {
+        ...details,
+        assignedTo: assignee || issue.assignedTo || null,
+        dueAt: dueAt || issue.dueAt || null,
+      },
+    });
+    await recordReconciliationAudit(client, auth, 'commerce.reconciliation_issue.status_updated', issueId, {
+      action,
+      fromStatus: currentStatus,
+      toStatus: nextStatus,
+      assignedTo: assignee || issue.assignedTo || null,
+      dueAt: dueAt || issue.dueAt || null,
+      resolutionType: nextResolutionType,
+      noteProvided: Boolean(note),
+    });
+
+    const nextIssue = await fetchIssueForTenant(client, auth.tenantId, issueId);
+    return nextIssue || issue;
+  });
+
+  return { item: issuePayload(result) };
+}
+
+export async function reconciliationIssueEventsRoute(ctx: RequestContext) {
+  const auth = await authorizeRead(ctx);
+  const issueId = stringParam(ctx, 'issueId');
+  if (!issueId) throw new HttpError(400, 'issueId is required', 'RECONCILIATION_ISSUE_ID_REQUIRED');
+  const limit = intParam(ctx, 'limit', 100, 300);
+
+  const issue = await query<Record<string, unknown>>(
+    'select id from public.commerce_reconciliation_issues where tenant_id = $1 and id = $2 limit 1',
+    [auth.tenantId, issueId],
+  );
+  if (!issue[0]) throw new HttpError(404, 'Reconciliation issue not found', 'RECONCILIATION_ISSUE_NOT_FOUND');
+
+  const events = await query<Record<string, unknown>>(
+    `
+    select e.id, e.issue_id as "issueId", e.from_status as "fromStatus",
+           e.to_status as "toStatus", e.event_type as "eventType",
+           e.actor_user_id as "actorUserId", actor.name as "actorName",
+           e.note, e.details, e.created_at as "createdAt"
+    from public.commerce_reconciliation_issue_events e
+    left join public.platform_users actor on actor.id = e.actor_user_id
+    where e.tenant_id = $1 and e.issue_id = $2
+    order by e.created_at asc
+    limit $3
+    `,
+    [auth.tenantId, issueId, limit],
+  );
+  return { items: events.map(issueEventPayload) };
+}

docs/refactor/auth-payment-provider-plan.md

@@ -281,13 +281,17 @@ body: { "code": "<qq oauth code>", "redirectUri": "https://h5.example.com/auth/q
 - `GET /api/commerce/reconciliation/batches`：查询对账批次。
 - `GET /api/commerce/reconciliation/items`：查询逐行结果。
 - `GET /api/commerce/reconciliation/anomalies`：查询金额不一致、状态不一致、供应商有本地无、本地有供应商无、重复行等异常。
+- `POST /api/commerce/reconciliation/issues/create`：从异常明细创建差错工单，重复创建同一未关闭明细会返回现有工单。
+- `GET /api/commerce/reconciliation/issues`：按状态、严重级别、负责人、批次、订单号筛选差错工单。
+- `POST /api/commerce/reconciliation/issues/status`：执行 `start/assign/resolve/ignore/escalate/reopen` 状态流转。
+- `GET /api/commerce/reconciliation/issues/events`：查看工单创建、分配、处理、解决、忽略、重开等事件轨迹。
 
 权限点：
 
 - `tenant:reconciliation:read`：查看/预览对账。
-- `tenant:reconciliation:write`：导入对账批次。
+- `tenant:reconciliation:write`：导入对账批次、创建/处理差错工单。
 
-对账只生成差异台账，不自动修改订单、支付、退款和权益。真实生产中，微信/支付宝官方账单下载 adapter 应复用同一套 `commerce_reconciliation_batches/items`，下载后的 CSV/JSON 先规范化为 `rows`，再调用同一套匹配逻辑。差异处理、人工调整凭证、财务复核和异常订单运营台仍需要继续补。
+对账和差错工单只生成差异台账、处理记录和审计，不自动修改订单、支付、退款和权益。`resolve/ignore` 只是财务审核结论，例如 `manual_adjustment`、`provider_confirmed`、`false_positive`，最终落账仍必须走退款状态机、支付补偿、手工支付确认或后续专门的人工调整命令。真实生产中，微信/支付宝官方账单下载 adapter 应复用同一套 `commerce_reconciliation_batches/items`，下载后的 CSV/JSON 先规范化为 `rows`，再调用同一套匹配逻辑。官方账单自动下载、人工调整凭证附件、财务复核报表和异常订单运营台仍需要继续补。
 
 B 端合作商年费、服务费、服务器资源费不走学生端 `orders`，而是走平台账务：
 

docs/refactor/backend-capability-status.md

@@ -117,8 +117,9 @@
 | 优惠券前台领取/下单抵扣 | 可联调 | `/api/commerce/coupons/claim`；支持同用户同券幂等领取、下单绑定、负数订单项、全额优惠自动开通权益 |
 | 退款状态机和供应商确认 | 可联调 | `/api/commerce/refunds`、`/api/commerce/refunds/status`、`/api/commerce/refunds/notify/{provider}`；支持退款申请、审核、调用微信/支付宝发起退款、`query_provider_refund` 查询确认、微信/支付宝退款通知、处理中、成功/失败/拒绝/取消、退款金额累计、部分退款、全额退款权益撤销、退款事件和审计 |
 | 支付/退款补偿 worker | 可联调 | `apps/worker --job commerce` 查询微信/支付宝订单和处理中退款，补偿漏通知支付、补发权益、确认退款、全额退款撤销权益；`npm run test:worker:commerce` 覆盖幂等和密钥不泄露 |
-| 资金流水对账 | 可联调 | `commerce_reconciliation_batches/items` + `/api/commerce/reconciliation/preview/import/batches/items/anomalies`；租户后台需 `tenant:reconciliation:read/write`，支持支付/退款账单行手工或 API 导入、来源 hash、批次统计、逐行匹配、金额/状态差异、本地缺失、供应商缺失、重复行、无效行和审计；本阶段只生成差异，不自动改订单/权益 |
+| 资金流水对账 | 可联调 | `commerce_reconciliation_batches/items` + `/api/commerce/reconciliation/preview/import/batches/items/anomalies`；租户后台需 `tenant:reconciliation:read/write`，支持支付/退款账单行手工或 API 导入、来源 hash、批次统计、逐行匹配、金额/状态差异、本地缺失、供应商缺失、重复行、无效行和审计；对账只生成差异，不自动改订单/权益 |
-| 官方账单下载和差错处理台 | 待补齐 | 后续补微信/支付宝账单下载、差错单处理流、人工调整凭证、财务复核和异常订单运营台 |
+| 对账差错工单 | 可联调 | `commerce_reconciliation_issues/events` + `/api/commerce/reconciliation/issues*`；异常明细可创建工单，支持分配、开始处理、升级、解决、忽略、重开、事件轨迹和审计；处理结论只作为财务审核记录，不直接修改订单、支付、退款或权益 |
+| 官方账单下载和异常运营台 | 待补齐 | 后续补微信/支付宝账单自动下载、人工调整凭证附件/复核、异常订单运营台和财务报表 |
 
 ## 租户后台与平台后台
 

docs/refactor/backend-handoff-roadmap.md

@@ -29,7 +29,7 @@
 | 分数线 | 可联调 | 院校、专业、动态字段、记录、年份、趋势、后台维护、JSON/CSV/Excel 导入 | 复杂筛选、AI 择校上下文 |
 | 视频解析 | 可联调 | 单题视频、批量查询、后台视频绑定、JSON/CSV/Excel 导入、会员播放权限、播放次数扣减、签名 URL 和播放日志 | 深度防盗链、动态水印、播放统计 |
 | 资料下载 | 部分完成 | 资源台账、SVIP 权限校验、`local_dev`/阿里云 OSS/腾讯 COS/Supabase Storage 上传下载签名、上传确认、PDF/图片预览签名、assets worker 复检异常下架、题库导出 PDF/Word/每日一练 ZIP 可生成 `content_assets` 并走签名下载/预览 | CDN 防盗链、杀毒扫描、视频水印、资料前端操作体验 |
-| 会员与订单 | 可联调 | 下单、订单详情/状态轮询、优惠券领取/抵扣、零元订单自动开通、手工确认权限保护、激活码预检查/兑换、微信支付、支付宝、微信/支付宝发起退款、微信/支付宝退款查询确认、微信/支付宝退款通知 webhook、支付/退款补偿 worker、权益发放、资金对账批次/明细/异常查询 API | 微信/支付宝官方账单自动下载、差错处理工单、财务复核和异常订单运营台 |
+| 会员与订单 | 可联调 | 下单、订单详情/状态轮询、优惠券领取/抵扣、零元订单自动开通、手工确认权限保护、激活码预检查/兑换、微信支付、支付宝、微信/支付宝发起退款、微信/支付宝退款查询确认、微信/支付宝退款通知 webhook、支付/退款补偿 worker、权益发放、资金对账批次/明细/异常查询 API、对账差错工单和事件轨迹 | 微信/支付宝官方账单自动下载、财务复核报表和异常订单运营台 |
 | 登录认证 | 可联调 | 短信 mock、阿里云/腾讯云短信 adapter、迁移期 session、Supabase Auth JWT、微信小程序登录、微信网页登录、QQ 登录、手机号绑定/换绑、OAuth 配置表 | 真实生产账号和回调域名联调 |
 | 销售/代理/CRM | 可联调 | 邀请码、首绑保护、团队关系、销售统计、CRM 配置/队列、钉钉/飞书/企微 worker、分佣规则、成员分佣比例、订单/激活码归因、结算生成、审核和打款状态；Taro 营销中心已接第一版操作台 | 小程序码真实生成、CRM 分配策略、结算导出、真实打款、凭证、财务复核和销售转化看板 |
 | 内容导入 | 可联调 | 题目、单词、知识手册、分数线、视频 JSON/CSV/Excel preview/import、issue、job/detail、审计、幂等、`executionMode=async`、imports worker、导入后复检、模板下载、字段映射 API、字段映射覆盖白名单校验、PocketBase JSON dry-run 报告；Taro 租户内容页已接上传/粘贴预览、模板文件下载、字段别名编辑、同步/异步执行、异步轮询和复检详情第一版 | 真实数据 dry-run 执行验收、抽样校验和导入性能压测 |
@@ -83,7 +83,7 @@
 
 ### P1：商用收费和运营能力
 
-- 资金对账已支持手工/API 账单导入比对和异常查询；继续补微信/支付宝官方账单下载、差错处理工单、财务复核和异常订单运营台。
+- 资金对账已支持手工/API 账单导入比对、异常查询和差错工单处理；继续补微信/支付宝官方账单下载、财务复核报表和异常订单运营台。
 - XPay 或其它实际支付网关 adapter。
 - 阿里云/腾讯云短信、微信小程序登录、微信网页登录、QQ 登录真实账号联调。
 - 公共题库/地区题库自动同步 worker 已具备单批执行能力，租户后台已有同步通知、单条/批量冲突采纳平台或保留本地操作；继续补生产定时调度、失败告警，以及租户按 SaaS 套餐购买地区、科目和题库范围的更细计费策略。

docs/refactor/backend-progress.md

@@ -144,6 +144,15 @@ POST /api/commerce/payments/create
 POST /api/commerce/payments/manual-confirm
 POST /api/commerce/payments/notify/wechat_pay
 POST /api/commerce/payments/notify/alipay
+POST /api/commerce/reconciliation/preview
+POST /api/commerce/reconciliation/import
+GET  /api/commerce/reconciliation/batches
+GET  /api/commerce/reconciliation/items
+GET  /api/commerce/reconciliation/anomalies
+POST /api/commerce/reconciliation/issues/create
+GET  /api/commerce/reconciliation/issues
+POST /api/commerce/reconciliation/issues/status
+GET  /api/commerce/reconciliation/issues/events
 POST /api/commerce/activation-codes/check
 POST /api/commerce/activation-codes/redeem
 POST /api/commerce/coupons/claim
@@ -242,7 +251,7 @@ GET  /api/tenant-admin/audit-logs
 - 激活码兑换、支付成功和零元优惠订单都走同一套 `grantSvipEntitlement` 权益开通逻辑。
 - 优惠券领取同用户同券幂等；下单后优惠券 redemption 会绑定订单并进入 `used`，订单明细会写入负数 `coupon_discount` 项。
 - `/api/commerce/payments/manual-confirm` 是线下收款/迁移期能力，只允许租户后台具备 `tenant:payment:write` 的成员调用，普通学生不能伪造手工支付成功。
-- `/api/commerce/refunds`、`/api/commerce/refunds/status` 和 `/api/commerce/refunds/notify/{provider}` 已提供内部退款状态机；退款权限拆分为 `tenant:refund:read/write/review`，可调用微信/支付宝发起退款，通过 `query_provider_refund` 主动查询确认供应商退款结果，也可接收微信/支付宝退款通知 webhook，全额退款成功会撤销订单来源权益；`apps/worker --job commerce` 会定时补偿查询支付和退款状态；`/api/commerce/reconciliation/*` 已支持租户资金对账导入、预览、批次/明细/异常查询和审计。
+- `/api/commerce/refunds`、`/api/commerce/refunds/status` 和 `/api/commerce/refunds/notify/{provider}` 已提供内部退款状态机；退款权限拆分为 `tenant:refund:read/write/review`，可调用微信/支付宝发起退款，通过 `query_provider_refund` 主动查询确认供应商退款结果，也可接收微信/支付宝退款通知 webhook，全额退款成功会撤销订单来源权益；`apps/worker --job commerce` 会定时补偿查询支付和退款状态；`/api/commerce/reconciliation/*` 已支持租户资金对账导入、预览、批次/明细/异常查询、差错工单状态流、事件轨迹和审计。
 - 租户支付账户、短信、OAuth 登录配置接口只保存公开配置；密钥进入 `app_private.tenant_secrets` 或生产 KMS/Vault，API 只返回 `secretRef` 和掩码状态。
 - `tenant-admin` 采用角色默认权限 + `tenant_memberships.permissions` 覆盖的权限矩阵。成员可进入后台，但每个接口会校验具体权限点；学生和跨租户成员会被拒绝。
 - 当前默认角色：`tenant_owner`/`tenant_admin` 全权限，`tenant_operator` 可维护内容、活动和勋章，`teacher` 可维护内容并按班级范围查看学生，`sales` 可维护激活码和优惠券，`agent` 只读部分兑换码/优惠券。
@@ -260,7 +269,7 @@ GET  /api/tenant-admin/audit-logs
 1. 完善内容导入和文件上传：字段映射 UI、真实数据 dry-run、PDF 预览渲染、防盗链、杀毒扫描和视频水印。
 2. 完成真实短信 provider 联调：阿里云/腾讯云，密钥放 `app_private.tenant_secrets` 或生产 Vault。
 3. 完成真实 OAuth provider 联调：微信网页、微信小程序、QQ，确认回调域名、开放平台账号和旧 PocketBase 身份映射策略。
-4. 补微信/支付宝官方账单自动下载、差错处理工单、异常订单运营台和优惠券核销报表；支付/退款补偿、退款查询确认、退款通知和资金对账导入比对主链路已完成。
+4. 补微信/支付宝官方账单自动下载、异常订单运营台和优惠券核销报表；支付/退款补偿、退款查询确认、退款通知、资金对账导入比对和差错工单主链路已完成。
 5. 扩展 `apps/worker`：日报统计、CRM 死信告警、公共题库同步失败告警和更完整冲突处理运营台；公共题库同步 worker 和同步通知已具备基础闭环。
 6. 开始 Taro scaffold，把 `supabaseApi` 抽到跨端包或适配层。
 

docs/refactor/blueprint-coverage.md

@@ -30,7 +30,7 @@
 | CRM 系统 | 可联调 | CRM 配置、密钥私密存储、客资入队、队列查询、generic/钉钉/飞书/企微 worker、签名、重试和日志 | 定向/轮询分配、富卡片模板、失败告警、死信运营台 |
 | 数据看板 | 可联调 | 租户 dashboard 聚合接口，收益、注册、学习、内容、激活码、反馈、趋势、24h 活跃、套餐销量和运营动态 | 预聚合 worker、缓存、慢 SQL 监控和销售转化看板 |
 | 登录认证 | 可联调 | 短信 mock、阿里云/腾讯云短信 adapter、迁移期 session、Supabase Auth JWT、微信小程序登录、微信网页登录、QQ 登录、手机号绑定/换绑、OAuth 配置表 | 真实生产账号和回调域名联调 |
-| 支付 | 可联调 | 订单、支付记录、手动确认权限保护、权益发放、租户商户配置、微信支付 JSAPI、支付宝 WAP/H5、webhook 幂等、退款状态机、退款通知、补偿 worker、资金对账导入比对和异常查询 | 官方账单自动下载、差错处理工单、异常订单运营台、服务商/平台代收模式 |
+| 支付 | 可联调 | 订单、支付记录、手动确认权限保护、权益发放、租户商户配置、微信支付 JSAPI、支付宝 WAP/H5、webhook 幂等、退款状态机、退款通知、补偿 worker、资金对账导入比对、异常查询、差错工单和事件轨迹 | 官方账单自动下载、异常订单运营台、服务商/平台代收模式 |
 | AI 择校推荐 | 未开始 | 暂无 | 数据上下文、AI provider、JSON 报告 schema、PDF 报告生成 |
 | Taro 跨端 | 未开始 | 旧 Web 新 API 适配开始 | `apps/taro`、共享 API client、H5/小程序统一构建 |
 

docs/refactor/implementation-status.md

@@ -27,7 +27,7 @@
 | 刷题题库 | 已建题库、题目、题目版本、内容入口、任意深度分类树、考试意向标记、题目集合、练习蓝图、导入任务台账、导出任务台账、公共题库授权/采纳表、租户内容通知表 | 已支持核心映射，JSON/CSV/Excel 导入可落到新入口/节点/集合，阅读理解/案例分析子题沿用 `subQuestions/sub_questions` | 题目列表、内容入口、分类树、集合题目、顺序/随机/全真模拟 session、答题提交、复合题 `subAnswers` 判分和报告明细、租户后台题目录入/更新、JSON/CSV/Excel 预览/导入、JSON/试卷 payload 导出、PDF/Word 异步导出 worker、每日一练九宫格 metadata、PDF/Word 运营版式、ZIP 图片素材包、异步导入 worker、平台公共题库授权、租户采纳快照、手动同步、自动同步 worker、同步通知、冲突查询和单条/批量冲突处理已实现 | 核心 API 集成测试含导航、组卷、复合题后台录入/练习/判分/报告、导入、导出权限/脱敏、每日一练导出 metadata、异步 PDF/Word/每日一练 ZIP job 创建、exports worker、公共题库授权、采纳后组卷、同步新增题、通知隔离/已读/自动 resolved、租户自改冲突保护、单条/批量冲突处理和 worker 自动同步断言 | 新题库导航和组卷基础闭环可跑，阅读理解/案例分析多小题第一版可联调，公共题库采纳/手动/自动同步、同步通知、冲突查询/处理、导入后复检、模板下载、字段映射 API、JSON/PDF/Word/每日一练 ZIP 基础导出可联调；公共题库生产调度/失败告警、更精细导出模板和更完整运营消息仍需补齐 |
 | 错题本 | 已建 `wrong_questions` | 已支持旧错题归一化 | 错题列表、答题自动入错题、移出错题已实现 | 仅烟测 | 基础功能已实现，复习计划和统计未完成 |
 | 收藏夹 | 已建 `favorite_questions` | 已支持旧收藏归一化 | 收藏/取消收藏、收藏列表已实现 | 仅烟测 | 基础功能已实现 |
-| 用户订阅/题库会员/SVIP | 已建 `orders`、`payments`、`entitlements`、`svip_plans`、激活码 | 已映射旧 SVIP/会员权益 | 下单、订单详情/状态轮询、手工支付确认权限保护、微信/支付宝支付、微信/支付宝发起退款、微信/支付宝退款查询确认、微信/支付宝退款通知 webhook、激活码预检查/兑换、优惠券抵扣、零元订单自动开通、权益查询已实现 | API 集成测试 | 商城主链路可联调，对账、支付补偿和异常订单自动处理待补 |
+| 用户订阅/题库会员/SVIP | 已建 `orders`、`payments`、`entitlements`、`svip_plans`、激活码 | 已映射旧 SVIP/会员权益 | 下单、订单详情/状态轮询、手工支付确认权限保护、微信/支付宝支付、微信/支付宝发起退款、微信/支付宝退款查询确认、微信/支付宝退款通知 webhook、激活码预检查/兑换、优惠券抵扣、零元订单自动开通、权益查询、支付/退款补偿、资金对账和差错工单已实现 | API 集成测试 | 商城主链路可联调，官方账单自动下载、异常订单运营台和生产账号联调待补 |
 | 背单词 | 已建单词单元、单词、进度、收藏表，并可绑定 `content_entries/content_nodes` | 已支持内容和部分用户状态映射 | 单元/单词只读、进度、收藏、统计、每日复习计划、租户后台单词维护 API、旧模板/新模板 JSON 预览导入、排行榜已实现 | 核心 API 集成测试含导入和排行榜断言 | 学生端学习状态、后台维护、批量 JSON 导入和基础排行榜已实现，更细复习参数和后台统计待完善 |
 | 知识手册 | 已建手册科目、章节、条目，并可绑定 `content_entries/content_nodes` | 已支持内容导入 | 只读 API、租户后台手册科目/章节/条目维护 API、嵌套 JSON 预览导入已实现 | 核心 API 集成测试含导入断言 | 学生端阅读、后台维护和批量 JSON 导入基础可用，富文本资源/版本管理待补 |
 | 分数线 | 已建院校、专业、字段、记录表 | 已支持导入映射 | 字段、院校、专业、记录、趋势、年份、租户后台维护 API、JSON 预览导入已实现 | 核心 API 集成测试含导入断言 | 查询、后台维护和批量 JSON 导入基础闭环已实现，复杂动态筛选和 AI 择校上下文待补 |
@@ -193,6 +193,15 @@ commerce:
   POST /api/commerce/payments/manual-confirm
   POST /api/commerce/payments/notify/wechat_pay
   POST /api/commerce/payments/notify/alipay
+  POST /api/commerce/reconciliation/preview
+  POST /api/commerce/reconciliation/import
+  GET  /api/commerce/reconciliation/batches
+  GET  /api/commerce/reconciliation/items
+  GET  /api/commerce/reconciliation/anomalies
+  POST /api/commerce/reconciliation/issues/create
+  GET  /api/commerce/reconciliation/issues
+  POST /api/commerce/reconciliation/issues/status
+  GET  /api/commerce/reconciliation/issues/events
   POST /api/commerce/activation-codes/check
   POST /api/commerce/activation-codes/redeem
   POST /api/commerce/coupons/claim
@@ -275,10 +284,10 @@ platform-admin:
 上线前至少还需要完成：
 
 1. 正式鉴权：API 已支持 Supabase Auth JWT；生产前继续做真实云端 Auth/JWKS 回归、RLS 深测，并关闭 `x-user-id`、`x-platform-admin-key` 兼容入口。
-2. 国内能力接入：短信、微信小程序登录、微信网页登录、QQ 登录、微信支付、支付宝支付、发起退款、退款查询确认和退款通知 webhook 的租户级配置入口与本地 provider 验证已具备；真实生产账号联调、对账和支付补偿仍需继续完善。
+2. 国内能力接入：短信、微信小程序登录、微信网页登录、QQ 登录、微信支付、支付宝支付、发起退款、退款查询确认和退款通知 webhook 的租户级配置入口与本地 provider 验证已具备；资金对账、支付/退款补偿和差错工单已完成基础闭环，真实生产账号联调和官方账单下载仍需继续完善。
 3. 核心缺口 API：学生端个人中心、手机号绑定/换绑、分数线、题目视频详情、背单词进度/收藏、签到积分、题目反馈和勋章已补基础 API；下一步重点是学习报告可视化、后台统计和真实业务验收。
 4. 后台能力：题库录入、题目/单词/知识手册/分数线/视频 JSON/CSV/Excel 同步/异步批量导入、导入后复检、模板下载/字段映射 API、资源台账、视频绑定、知识手册维护、分数线维护、品牌/商户/登录/活动/兑换码配置、销售客资、CRM 队列、成员权限、审计查询已补 API；前端操作台待补。
-5. 自动化测试：已建立核心 API、租户隔离、权限矩阵、后台维护、资源/导入、微信/支付宝支付 webhook、优惠券/激活码/订单状态集成测试；仍需真实数据导入回归、退款对账和前端端到端测试。
+5. 自动化测试：已建立核心 API、租户隔离、权限矩阵、后台维护、资源/导入、微信/支付宝支付 webhook、退款、支付补偿、资金对账、差错工单、优惠券/激活码/订单状态集成测试；仍需真实数据导入回归、官方账单下载和前端端到端测试。
 6. Taro 前端：建立 `apps/taro` 或等价跨端应用，把 H5 和小程序统一走同一套 API client。
 7. 运维交付：生产环境变量、备份恢复、日志监控、异常告警、数据库迁移流程、灰度发布、回滚预案。
 
@@ -291,4 +300,4 @@ platform-admin:
 3. 补学习统计增强：排行榜防刷/预聚合、断点续练、专项练习策略和更细题型分析。
 4. 补视频商用控制：深度防盗链、动态水印和播放统计。
 5. 补 AI 择校推荐报告、排行榜防刷/预聚合、勋章自动发放。
-6. 接真实短信/OAuth 生产账号、退款对账和补偿任务，并开始 Taro scaffold。
+6. 接真实短信/OAuth 生产账号、微信/支付宝官方账单下载和异常订单运营台，并继续推进 Taro scaffold。

docs/refactor/legacy-feature-gap-matrix.md

@@ -30,7 +30,7 @@
 | 背单词 | `VocabularyPage.tsx`、`VocabularyQuiz.tsx` | 部分覆盖 | 单词列表、进度、收藏、统计、每日计划和后端复习调度已覆盖；后续补收藏练习体验、发音/音频策略、排行榜和更精细的间隔算法参数 |
 | 知识手册 | `Handbook*.tsx` | 已覆盖 | 前端需做好 Markdown/公式/图片渲染和搜索体验 |
 | 分数线 | `ScorelinePage.tsx` | 已覆盖 | 动态字段/趋势、后台维护和 JSON 批量导入已有；后续补复杂筛选优化和 AI 择校数据上下文 |
-| 商城/SVIP | `Store.tsx`、`SvipModal.tsx` | 部分覆盖 | 套餐、订单、订单详情/状态轮询、权益、激活码预检查/兑换、优惠券领取/下单抵扣、微信支付/支付宝 provider 主链路、内部退款状态机、微信/支付宝发起退款、退款查询确认、退款通知 webhook、支付/退款补偿 worker、全额退款权益撤销、资金对账手工/API 导入比对和异常查询已有；缺微信/支付宝官方账单自动下载、差错处理工单、异常订单运营台和前端收银台/售后体验 |
+| 商城/SVIP | `Store.tsx`、`SvipModal.tsx` | 部分覆盖 | 套餐、订单、订单详情/状态轮询、权益、激活码预检查/兑换、优惠券领取/下单抵扣、微信支付/支付宝 provider 主链路、内部退款状态机、微信/支付宝发起退款、退款查询确认、退款通知 webhook、支付/退款补偿 worker、全额退款权益撤销、资金对账手工/API 导入比对、异常查询、差错工单和事件轨迹已有；缺微信/支付宝官方账单自动下载、异常订单运营台和前端收银台/售后体验 |
 | 个人中心 | `Profile.tsx` | 部分覆盖 | 基本资料、手机号绑定/换绑、权益、订单统计、练习历史、学习统计、签到积分、考试倒计时、趋势和勋章展示 API 已有；缺学习报告可视化 |
 | 资料下载 | `QuestionExporterPublishModal.tsx` 等 | 部分覆盖 | 资源台账、上传确认、签名下载和 PDF/图片预览基础已有；缺水印、防盗链、杀毒扫描和 worker 复检 |
 | AI 择校推荐 | 业务规划新增 | 未覆盖 | 需设计学生输入 schema、地区数据上下文、AI JSON 输出、PDF 报告 |

docs/refactor/next-development-todo.md

@@ -27,7 +27,7 @@
 - 公共题库商业化基础闭环已完成：平台公共题库可由平台管理员按 SaaS 套餐/指定租户/全部活跃租户授权；租户内容管理员只能看到自己被授权的公共题库，并可采纳为本租户题库、内容入口、题目集合和题目快照，采纳后可直接进入练习 session；平台题库后续新增/更新题目可通过手动同步 API 或 `public-banks` worker 进入租户副本，并生成租户内容通知；租户自改题目会返回冲突并保留原内容，后台可查询最近一次冲突明细，并可单条或批量选择采纳平台版本/保留本地版本，冲突处理完成后通知自动 resolved。
 - 租户后台数据看板已完成首版聚合 API：`GET /api/tenant-admin/dashboard`，支持租户/地区维度的收益、注册、学习、内容、激活码、反馈、趋势、24h 活跃、套餐销量和运营动态，前端可直接联调。
 - 支付/退款补偿 worker 已完成：`apps/worker --job commerce` 可查询微信/支付宝支付和处理中退款，补偿漏通知订单，支付成功幂等开通权益，退款成功幂等更新退款/订单/支付并在全额退款时撤销订单权益。
-- 资金对账基础闭环已完成：`commerce_reconciliation_batches/items` 和 `/api/commerce/reconciliation/*` 支持手工/API 导入供应商账单行、预览差异、生成批次统计、查询异常、租户隔离、权限点 `tenant:reconciliation:read/write` 和审计日志。
+- 资金对账和差错工单闭环已完成：`commerce_reconciliation_batches/items` 和 `/api/commerce/reconciliation/*` 支持手工/API 导入供应商账单行、预览差异、生成批次统计、查询异常、租户隔离、权限点 `tenant:reconciliation:read/write` 和审计日志；`commerce_reconciliation_issues/events` 支持异常明细创建工单、分配、开始处理、升级、解决、忽略、重开和事件留痕，且不直接修改订单/支付/退款/权益。
 - 内容资源复检 worker 已完成：`apps/worker --job assets` 可复检 `content_assets` 中的托管对象元数据，正常资源写回复检证据，异常资源自动置为 `failed + draft` 并写入审计和安全标记。
 - 题库导出 worker 已完成：`apps/worker --job exports` 可抢占 `pdf/docx/daily_practice_zip` 导出任务，渲染 PDF/Word、水印或每日一练图片素材包，写入对象存储或本地开发存储，创建 `content_assets` 并回填 `assetId/hash/size`；`daily_practice` 已支持每日一练九宫格 metadata、PDF/Word 基础版式、9 张 PNG/SVG 卡片和拼图 ZIP。
 - 本地验证：`npm run check:refactor` 已通过。
@@ -71,7 +71,7 @@
    - 已完成微信支付 JSAPI、支付宝 WAP/H5 的创建支付参数和 webhook 幂等开通权益。
    - 已完成内部退款状态机、退款申请/审核/处理接口、微信/支付宝发起退款、微信/支付宝退款查询确认、微信/支付宝退款通知 webhook、部分/全额退款状态、全额退款权益撤销和审计事件。
    - 已完成支付/退款补偿 worker，可兜底供应商漏通知、处理中退款和重复执行幂等。
-   - 已完成资金对账手工/API 导入比对、批次/明细/异常查询和审计；继续补微信/支付宝官方账单自动下载、差错处理工单、人工调整凭证、财务复核和异常订单运营台。
+   - 已完成资金对账手工/API 导入比对、批次/明细/异常查询、差错工单状态流和审计；继续补微信/支付宝官方账单自动下载、人工调整凭证附件、财务复核报表和异常订单运营台。
    - 租户自有商户收款和平台代收/服务商模式。
 
 2. 国内登录和短信
@@ -110,7 +110,7 @@
 
 8. 订单和营销体验
    - 已完成订单详情、订单状态轮询、激活码预检查、优惠券前台领取、下单抵扣计算和内部退款状态机。
-   - 已完成支付/退款补偿 worker 和资金对账导入比对；继续补异常订单运营台、优惠券核销报表和复杂活动规则。
+   - 已完成支付/退款补偿 worker、资金对账导入比对和差错工单；继续补异常订单运营台、优惠券核销报表和复杂活动规则。
 
 9. 积分和反馈增强
    - 已完成每日签到、积分流水、反馈提交、租户后台处理、奖励积分幂等。
@@ -225,5 +225,5 @@
 3. 补平台后台增强：租户详情/编辑、平台审计报表、自动计费、账单批量操作和更细平台权限点。
 4. 云服务器部署 Supabase/PostgreSQL 和 API，配置对象存储生产环境变量，跑 `check:refactor` 的远程等价测试。
 5. 导出现有 PocketBase 数据，做完整 dry-run 迁移。
-6. 并行补真实登录、微信/支付宝官方账单自动下载与差错处理台、对象存储杀毒/水印/生命周期、题库导出模板精排/操作台、公共题库生产定时调度和失败告警。
+6. 并行补真实登录、微信/支付宝官方账单自动下载、异常订单运营台、对象存储杀毒/水印/生命周期、题库导出模板精排/操作台、公共题库生产定时调度和失败告警。
 7. 前后端联调通过后，再做支付、权限、数据导入、资料下载、视频播放的商用验收。

docs/refactor/taro-frontend-integration.md

@@ -1752,11 +1752,11 @@ approved/processing -> failed
 - 退款通知地址由支付账户或 `submit_provider_refund.providerNotifyUrl` 配置，后端公开接收路径为 `POST /api/commerce/refunds/notify/wechat_pay?tenantId=<tenantId>`、`POST /api/commerce/refunds/notify/alipay?tenantId=<tenantId>`。这是支付平台回调地址，Taro 前端不要主动调用。
 - 退款通知只会推进已经审核/处理中的退款申请；未审核的 `requested` 退款不能被外部通知直接落账。
 - 已经 `succeeded` 的退款不能再次查询或再次标记成功，避免订单退款金额重复累加。前端应按接口返回状态展示，不要假设点击后立即到账。
-- 自动补偿 worker 已接入：支付漏通知和处理中退款会由后端定时查询供应商并幂等落账。资金对账已支持租户后台手工/API 导入供应商账单并查询差异；官方账单自动下载、差错处理工单和异常订单运营台后续继续补。生产联调时仍需保留人工确认/失败登记入口。
+- 自动补偿 worker 已接入：支付漏通知和处理中退款会由后端定时查询供应商并幂等落账。资金对账已支持租户后台手工/API 导入供应商账单、查询差异和差错工单处理；官方账单自动下载和异常订单运营台后续继续补。生产联调时仍需保留人工确认/失败登记入口。
 
 ### 租户后台资金对账
 
-资金对账是租户后台/财务运营能力，学生端不要接。对账接口只生成差异台账和审计，不会自动修改订单、支付、退款或权益。前端不能根据对账结果自行开通、退款或撤销权益。
+资金对账是租户后台/财务运营能力，学生端不要接。对账接口只生成差异台账、差错工单和审计，不会自动修改订单、支付、退款或权益。前端不能根据对账结果或工单状态自行开通、退款或撤销权益。
 
 预览账单：
 
@@ -1804,6 +1804,78 @@ GET /api/commerce/reconciliation/items?batchId=<batchId>&matchStatus=missing_pro
 GET /api/commerce/reconciliation/anomalies?provider=wechat_pay
 ```
 
+从异常明细创建差错工单：
+
+```text
+POST /api/commerce/reconciliation/issues/create
+权限：tenant:reconciliation:write
+body: {
+  "itemId": "<reconciliationItemId>",
+  "assignedTo": "<tenantStaffUserId，可选>",
+  "dueAt": "2026-06-30T10:00:00.000Z",
+  "summary": "微信账单金额不一致核对",
+  "note": "先交给财务核对供应商流水",
+  "metadata": {
+    "source": "tenant-admin"
+  }
+}
+```
+
+重复对同一未关闭异常明细创建工单时，后端会返回原工单并带 `idempotent=true`。`matched/ignored` 明细不可创建工单。
+
+查询工单：
+
+```text
+GET /api/commerce/reconciliation/issues?status=open&assignedTo=<userId>&batchId=<batchId>&orderNo=<orderNo>
+权限：tenant:reconciliation:read
+```
+
+工单状态流转：
+
+```text
+POST /api/commerce/reconciliation/issues/status
+权限：tenant:reconciliation:write
+body: {
+  "issueId": "<issueId>",
+  "action": "start | assign | resolve | ignore | escalate | reopen",
+  "assignedTo": "<userId，assign 时必填>",
+  "resolutionType": "provider_confirmed | local_corrected | manual_adjustment | false_positive | duplicate | write_off",
+  "note": "处理备注",
+  "metadata": {
+    "voucherNo": "ADJ-20260629-001"
+  }
+}
+```
+
+查看事件轨迹：
+
+```text
+GET /api/commerce/reconciliation/issues/events?issueId=<issueId>
+权限：tenant:reconciliation:read
+```
+
+工单状态：
+
+```text
+open             新建待处理
+investigating    处理中
+escalated        已升级
+resolved         已解决
+ignored          已忽略
+```
+
+处理结论：
+
+```text
+none                未处理
+provider_confirmed  已按供应商确认
+local_corrected     已通过专门业务命令修正本地记录
+manual_adjustment   已登记人工调整凭证
+false_positive      误报
+duplicate           重复账单/重复工单
+write_off           财务核销
+```
+
 `matchStatus` 取值：
 
 ```text
@@ -1821,7 +1893,7 @@ ignored             无效行或不符合本次 billType
 - 财务导入页建议使用 preview -> 人工确认 -> import -> anomalies 的流程。
 - `sourceHash` 可作为同一文件内容的识别线索，但当前接口不会阻止重复导入；前端应展示最近同名/同 hash 批次提醒。
 - 金额统一是分，前端不要传元。
-- 对账差异只是运营判断依据，最终订单修正必须走退款、补偿、人工确认或后续差错处理接口。
+- 对账差异和差错工单只是运营判断依据，`resolve/ignore` 不会落账。最终订单修正必须走退款、补偿、人工确认或后续专门的人工调整接口。
 - 当前后端支持 JSON 行导入；CSV/Excel 可以先由前端或后续后端 parser 转成上述 `rows`。微信/支付宝官方账单自动下载仍是后续后端任务。
 
 ### 激活码预检查与兑换

scripts/api-integration-test.js

@@ -2205,6 +2205,114 @@ async function testCommerce() {
     'reconciliation anomalies endpoint should expose imported issues',
   );
 
+  const actionableReconItem = reconciliationItems.items?.find(item => item.orderNo === reconMissingProviderOrder.item.orderNo);
+  assert.ok(actionableReconItem?.id, 'reconciliation test should have an actionable missing_provider item');
+
+  const studentReconciliationIssueDenied = await request('/api/commerce/reconciliation/issues/create', {
+    method: 'POST',
+    body: { itemId: actionableReconItem.id },
+    expectStatus: 403,
+  });
+  assert.equal(studentReconciliationIssueDenied.code, 'TENANT_ADMIN_REQUIRED', 'students must not create reconciliation issues');
+
+  const reconciliationIssue = await request('/api/commerce/reconciliation/issues/create', {
+    userId: TENANT_ADMIN_USER_ID,
+    method: 'POST',
+    body: {
+      itemId: actionableReconItem.id,
+      assignedTo: TENANT_OPERATOR_USER_ID,
+      dueAt: new Date(Date.now() + 86_400_000).toISOString(),
+      summary: '人工核对供应商缺失账单',
+      note: '集成测试创建差错工单',
+      metadata: { source: 'api-integration-test' },
+    },
+  });
+  assert.ok(reconciliationIssue.item?.id, 'tenant admin should create a reconciliation issue');
+  assert.equal(reconciliationIssue.item?.status, 'open', 'created reconciliation issue should start open');
+  assert.equal(reconciliationIssue.item?.assignedTo, TENANT_OPERATOR_USER_ID, 'created issue should keep assignee');
+  assert.equal(reconciliationIssue.item?.matchStatus, 'missing_provider', 'created issue should copy match status');
+
+  const duplicateReconciliationIssue = await request('/api/commerce/reconciliation/issues/create', {
+    userId: TENANT_ADMIN_USER_ID,
+    method: 'POST',
+    body: { itemId: actionableReconItem.id },
+  });
+  assert.equal(duplicateReconciliationIssue.item?.id, reconciliationIssue.item.id, 'duplicate active issue creation should be idempotent');
+  assert.equal(duplicateReconciliationIssue.idempotent, true, 'duplicate active issue creation should return idempotent=true');
+
+  const reconciliationIssues = await request('/api/commerce/reconciliation/issues', {
+    userId: TENANT_ADMIN_USER_ID,
+    query: { status: 'open', assignedTo: TENANT_OPERATOR_USER_ID },
+  });
+  assert.ok(
+    reconciliationIssues.items?.some(item => item.id === reconciliationIssue.item.id),
+    'reconciliation issues endpoint should filter by status and assignee',
+  );
+
+  const startedReconciliationIssue = await request('/api/commerce/reconciliation/issues/status', {
+    userId: TENANT_ADMIN_USER_ID,
+    method: 'POST',
+    body: {
+      issueId: reconciliationIssue.item.id,
+      action: 'start',
+      note: '开始核查',
+    },
+  });
+  assert.equal(startedReconciliationIssue.item?.status, 'investigating', 'start action should mark issue investigating');
+
+  const assignedReconciliationIssue = await request('/api/commerce/reconciliation/issues/status', {
+    userId: TENANT_ADMIN_USER_ID,
+    method: 'POST',
+    body: {
+      issueId: reconciliationIssue.item.id,
+      action: 'assign',
+      assignedTo: TENANT_ADMIN_USER_ID,
+      note: '转交财务管理员复核',
+    },
+  });
+  assert.equal(assignedReconciliationIssue.item?.assignedTo, TENANT_ADMIN_USER_ID, 'assign action should update assignee');
+  assert.equal(assignedReconciliationIssue.item?.status, 'investigating', 'assign action should not close issue');
+
+  const resolvedReconciliationIssue = await request('/api/commerce/reconciliation/issues/status', {
+    userId: TENANT_ADMIN_USER_ID,
+    method: 'POST',
+    body: {
+      issueId: reconciliationIssue.item.id,
+      action: 'resolve',
+      resolutionType: 'manual_adjustment',
+      note: '已生成线下调整凭证',
+      metadata: { voucherNo: 'VOUCHER-RECON-001' },
+    },
+  });
+  assert.equal(resolvedReconciliationIssue.item?.status, 'resolved', 'resolve action should close issue');
+  assert.equal(resolvedReconciliationIssue.item?.resolutionType, 'manual_adjustment', 'resolve action should keep resolution type');
+  assert.equal(resolvedReconciliationIssue.item?.resolvedBy, TENANT_ADMIN_USER_ID, 'resolve action should record resolver');
+
+  const reconciliationIssueEvents = await request('/api/commerce/reconciliation/issues/events', {
+    userId: TENANT_ADMIN_USER_ID,
+    query: { issueId: reconciliationIssue.item.id },
+  });
+  assert.ok(
+    reconciliationIssueEvents.items?.some(item => item.eventType === 'created' && item.toStatus === 'open'),
+    'reconciliation issue events should include creation',
+  );
+  assert.ok(
+    reconciliationIssueEvents.items?.some(item => item.eventType === 'start' && item.toStatus === 'investigating'),
+    'reconciliation issue events should include start transition',
+  );
+  assert.ok(
+    reconciliationIssueEvents.items?.some(item => item.eventType === 'resolve' && item.toStatus === 'resolved'),
+    'reconciliation issue events should include resolution transition',
+  );
+
+  const crossTenantReconciliationIssueDenied = await request('/api/commerce/reconciliation/issues/events', {
+    tenantId: PARTNER_TENANT_ID,
+    userId: TENANT_ADMIN_USER_ID,
+    query: { issueId: reconciliationIssue.item.id },
+    expectStatus: 403,
+  });
+  assert.equal(crossTenantReconciliationIssueDenied.code, 'TENANT_ADMIN_REQUIRED', 'reconciliation issue events must be tenant isolated');
+
   const crossTenantReconciliationDenied = await request('/api/commerce/reconciliation/items', {
     tenantId: PARTNER_TENANT_ID,
     userId: TENANT_ADMIN_USER_ID,

supabase/migrations/202606290023_commerce_reconciliation_issues.sql

@@ -0,0 +1,96 @@
+create table if not exists public.commerce_reconciliation_issues (
+  id uuid primary key default gen_random_uuid(),
+  tenant_id uuid not null references public.tenants(id) on delete cascade,
+  batch_id uuid references public.commerce_reconciliation_batches(id) on delete set null,
+  item_id uuid references public.commerce_reconciliation_items(id) on delete set null,
+  issue_no text not null,
+  provider text not null,
+  transaction_type text not null
+    check (transaction_type in ('payment', 'refund')),
+  issue_code text,
+  match_status text not null
+    check (match_status in ('amount_mismatch', 'status_mismatch', 'missing_local', 'missing_provider', 'duplicate')),
+  severity text not null default 'warning'
+    check (severity in ('info', 'warning', 'error', 'critical')),
+  status text not null default 'open'
+    check (status in ('open', 'investigating', 'resolved', 'ignored', 'escalated')),
+  resolution_type text not null default 'none'
+    check (resolution_type in ('none', 'provider_confirmed', 'local_corrected', 'manual_adjustment', 'false_positive', 'duplicate', 'write_off')),
+  order_id uuid references public.orders(id) on delete set null,
+  payment_id uuid references public.payments(id) on delete set null,
+  refund_request_id uuid references public.commerce_refund_requests(id) on delete set null,
+  order_no text,
+  refund_no text,
+  provider_trade_no text,
+  provider_refund_no text,
+  amount_cents integer not null default 0 check (amount_cents >= 0),
+  refund_amount_cents integer not null default 0 check (refund_amount_cents >= 0),
+  assigned_to uuid references public.platform_users(id) on delete set null,
+  created_by uuid references public.platform_users(id) on delete set null,
+  resolved_by uuid references public.platform_users(id) on delete set null,
+  resolved_at timestamptz,
+  due_at timestamptz,
+  summary text,
+  resolution_note text,
+  metadata jsonb not null default '{}'::jsonb,
+  created_at timestamptz not null default now(),
+  updated_at timestamptz not null default now(),
+  unique (tenant_id, issue_no)
+);
+
+create table if not exists public.commerce_reconciliation_issue_events (
+  id uuid primary key default gen_random_uuid(),
+  tenant_id uuid not null references public.tenants(id) on delete cascade,
+  issue_id uuid not null references public.commerce_reconciliation_issues(id) on delete cascade,
+  from_status text,
+  to_status text,
+  event_type text not null,
+  actor_user_id uuid references public.platform_users(id) on delete set null,
+  note text,
+  details jsonb not null default '{}'::jsonb,
+  created_at timestamptz not null default now(),
+  check (from_status is null or from_status in ('open', 'investigating', 'resolved', 'ignored', 'escalated')),
+  check (to_status is null or to_status in ('open', 'investigating', 'resolved', 'ignored', 'escalated'))
+);
+
+create unique index if not exists idx_commerce_recon_issues_active_item
+  on public.commerce_reconciliation_issues(tenant_id, item_id)
+  where item_id is not null and status in ('open', 'investigating', 'escalated');
+
+create index if not exists idx_commerce_recon_issues_tenant_status
+  on public.commerce_reconciliation_issues(tenant_id, status, severity, created_at desc);
+
+create index if not exists idx_commerce_recon_issues_assigned
+  on public.commerce_reconciliation_issues(tenant_id, assigned_to, status, due_at);
+
+create index if not exists idx_commerce_recon_issues_batch
+  on public.commerce_reconciliation_issues(tenant_id, batch_id, status, created_at desc);
+
+create index if not exists idx_commerce_recon_issues_order
+  on public.commerce_reconciliation_issues(tenant_id, order_no, created_at desc);
+
+create index if not exists idx_commerce_recon_issues_payment
+  on public.commerce_reconciliation_issues(tenant_id, payment_id, created_at desc);
+
+create index if not exists idx_commerce_recon_issue_events_issue
+  on public.commerce_reconciliation_issue_events(tenant_id, issue_id, created_at desc);
+
+alter table public.commerce_reconciliation_issues enable row level security;
+alter table public.commerce_reconciliation_issue_events enable row level security;
+
+drop policy if exists tenant_isolation on public.commerce_reconciliation_issues;
+create policy tenant_isolation on public.commerce_reconciliation_issues
+  for all
+  using (tenant_id = app.current_tenant_id() or app.is_platform_admin())
+  with check (tenant_id = app.current_tenant_id() or app.is_platform_admin());
+
+drop policy if exists tenant_isolation on public.commerce_reconciliation_issue_events;
+create policy tenant_isolation on public.commerce_reconciliation_issue_events
+  for all
+  using (tenant_id = app.current_tenant_id() or app.is_platform_admin())
+  with check (tenant_id = app.current_tenant_id() or app.is_platform_admin());
+
+drop trigger if exists set_updated_at on public.commerce_reconciliation_issues;
+create trigger set_updated_at
+  before update on public.commerce_reconciliation_issues
+  for each row execute function app.touch_updated_at();